WFM Product Manager (Verint)
- Location
- Brighton, England, United Kingdom
products and services they use. Responsibilities Support the Product Manager in executing the Workforce Management product roadmap. Partner with Operations, Technology, Analytics, and business stakeholders to gather business requirements and translate them into user stories and product features. Help prioritize the product backlog … identifying opportunities for automation and process optimization. Qualifications 3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field. Exposure to Verint Workforce Management or other workforce optimization platforms. Familiarity with workforce management concepts such as forecasting, scheduling, capacity ...