2 of 2 Remote Head of Operations Jobs in Bristol

A highly successful business with circa 2,000 employees is looking for an accomplished Head of IT Support Operations to join its team. Please note this role is hybrid so you will be able to work from home 3 days per week. In order to be suitable for this role you must be a highly capable leader … with proven experience of managing successful IT teams, including service desks, in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision. In this role you will lead a 15 person IT support team and be focused on delivering a proactive and effective service to the business. … You will serve as the figurehead for support operations throughout the business and will excel at communication enabling you to motivate the team, engage stakeholders and manage third parties. Initial key responsibilities will include: Improving processes and practices to ensure an exceptional support service is delivered Improving Incident, Problem & Change management across the firm Delivering a robust JML process More ❯

Since its launch in 2021, this B2B FinTech scale-up has seen quick success in its core niche and is now primed to expand its product portfolio. As part of a well-backed group, this business is optimising for scale through automation and is looking for a Head of Operations who can both operate with excellence … a central role in defining and executing a next-generation operating model. This is a unique opportunity to architect scalable systems, embed AI-led workflows, and shape a culture of accountability, innovation, and continuous optimisation. We are looking for someone who brings energy and sophistication. Someone who has operated at pace, led from the front, and knows what 'great … looks like at scale. As Head of Operations, your key duties will include: Lead service, sales and end-to-end customer journey through online platforms. Architect and implement an AI-optimised operating model built for digital scale Drive automation and intelligent workflows to reduce friction and unlock efficiencies Embed continuous improvement frameworks that enable rapid learning, iteration More ❯