2 of 2 IT Support Technician Jobs in Bristol

Robert Half have partnered exclusively with an SME in the Bristol area to recruit an IT Technician on a permanent basis The IT Support Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliers The IT department contributes to the … successful running of various departments within an organisation by meeting the business, organisations and employees needs regarding all aspects of IT for the company, from the governance of the company's infrastructure to the maintenance and functionality of the IT systems. Main Responsibilities: Installing and configuring Software onto new Hardware and Equipment. Talking staff through a series of … face, through email or over the telephone, to help set up systems or resolve issues. Prioritising and managing open ticket cases. Managing External Communication Infrastructure within the business. Managing IT Software Contracts and Monthly costs for the department. IT Budget Management. Managing and Purchasing IT equipment for the business. Troubleshooting system and network problems, diagnosing and solving More ❯

Main Duties: Triage initial support requests and direct/action accordingly Provide IT support from basic user administration through to project tasks Respond to user requests and assist via telephone, electronically or in person Escalate calls to and liaise with third party support providers/suppliers to resolve issues Monitor stock levels of IT equipment … Excellent time management with a flexible approach The ability to manage a busy workload whilst thriving under pressure Confidence to communicate with colleagues at all levels Essential Technical Experience: IT degree, qualification or equivalent practical experience A minimum of 3 years previous working experience within varied IT infrastructure and associated services Active Directory user/group/computer … user admin Windows 10 and 11, Microsoft Office and desktop applications PC builds and software installation Android and IOS mobile device setup and configuration using mobile device management systems IT asset management and ticketing systems Web and email security systems Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups) Working knowledge of networking - switches, firewalls, wireless, IP More ❯