Head of Technical Support
- Hiring Organisation
- SR2 | Socially Responsible Recruitment | Certified B Corporation™
- Location
- Greater Bristol Area, United Kingdom
This position is a leadership role with real commercial influence. You’ll be accountable for ensuring high-quality product support across a portfolio of custom-built client applications, while identifying growth opportunities and strengthening long-term client partnerships. This is not a passive support management role. It’s technical … commercial, and strategic. The role: Leading and developing a high-performing Product Support team Acting as the technical escalation point for complex client issues Owning and evolving the support strategy in line with business growth goals Driving improvements across support processes, tooling and systems Setting and tracking KPIs including ...