Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Queen Square Recruitment Limited
resolve shopfloor IT/OT incidents (ServiceNow preferred) Act as the first point of contact for functional and technical issues Coordinate triage and resolution across multiple technical teams Maintain SLA targets and ensure high-quality service delivery Collaborate with SMEs and cross-functional stakeholders Communicate with vendors, OEMs, and business users Support endpoint devices (barcode printers/scanners, MRTs, smart More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Made Tech Limited
Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
TwinStream Limited
deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
TwinStream
deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯
