Greater Bristol Area, United Kingdom Hybrid / WFH Options
Cognitive Group | Part of the Focus Cloud Group
quality and attention to detail is embedded throughout our work. Make timely decisions, communicate them clearly and action them swiftly. Provide a focus for SLA management and customer satisfaction across the account. Report performance metrics on a monthly basis to Senior Management within the account. Flexible working - We are guided more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Xist4 IT
systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Core 3
desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our ServiceLevelAgreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's. Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific more »
Employment Type: Permanent, Part Time, Work From Home
Bristol, BS14, Whitchurch, Bath and North East Somerset, Somerset, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
government pension scheme, a proven career path and lots more Bristol, BS14 Keywords: IT Support, 1st line, IT Technician, IT Engineer, Service Desk, Helpdesk, SLA, Education, School, Academy, Pupil, Audio Visual, AV, PC, Desktop, Hardware, Software. Hybrid/WFH. My client is a well-established organisation whose aim is to … first line service desk support to customers, assisting them with hardware and software problems via the phone, email or logged tickets, resolving issues within SLA’s. To initially provide as much 1st line support over the phone or at the point of desk that your experience will allow, gathering all … suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA and KPi targets. Administration of user accounts, reset passwords, assign permissions and manage group policies using Active Directory. Administration of the Cisco Telephony system currently more »
Ensuring all support documents are kept up to date, periodical reviews and amendments of existing documents where required.; updating contact information, support teams and SLA's etc. Good understanding of the large scale IT Operation Solid understanding of the operational facets of Service Design Demonstrable record of operational delivery Excellent more »