2 of 2 Service Desk Engineer Jobs in Bristol

Role As an L1/L1.5 Technical Support Engineer , you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework , managing the lifecycle of Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls … Mobile: Experience with Mobile Device Management (MDM) and mobile OS. Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies. Requirements Experience: 4+ years in a Service Desk or Technical Support environment. Education: Any Graduate. Language: Native or C1-level English proficiency (CEFR). Soft Skills: Excellent communication, a natural ...

Role As an L1/L1.5 Technical Support Engineer , you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework , managing the lifecycle of Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls … Experience with Mobile Device Management (MDM) and mobile OS. Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies. Requirements Experience: 1-3 years in a Service Desk or Technical Support environment. Education: Any Graduate. Language: Native or C1-level English proficiency (CEFR). Soft Skills: Excellent communication, a natural ...