23 of 23 Remote Service Management Jobs in Bristol

Operations (GTO) designs, develops, and operates AXA’s global IT products, ensuring quality, cost-efficiency, and alignment with business priorities. The department/team: You will join the Global Service Operations (GSO) within GTO, managing day-to-day IT service delivery globally, partnering with Group Operations, Global Products, AXA Entities, and external suppliers, adhering to SLAs and OLAs. … Main Missions Manage Quality of Service (QoS) and continuous improvement across AXA entities and products. Support operational excellence and service delivery, providing a centralized view of global services. Operate standardized, global platforms and services, leveraging automation and self-service tools. Monitor performance and identify issues impacting operations. Manage incident resolution, change management, and asset/configuration … crises. Define, implement, and govern IT operations standards, including vendor adherence. Deliver and operate AXA’s data centers. About The Job As a Global Process Owner , you will oversee Service Level and Supplier Management processes, fostering a culture of knowledge sharing and continuous improvement. Your responsibilities include: Monitoring process lifecycle and relevance. Defining, implementing, scheduling, and improving processes. More ❯

Description You will coordinate and monitor the Change & Release Management day-to-day administrative activities, providing governance and ensuring compliance and adherence to all associated processes. Key responsibilities: Ensuring Changes and Releases are governed and controlled across all environments according to process. Ensure that appropriate actions have been planned to minimise both the risk of failure and the impact … customers and systems during changes or Releases. Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis. Review and update the Continuous Service Improvement Plan Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes. Assist with creating, developing, testing, and maintaining the process, procedures, tools, and templates. … Assist the Change & Release Lead with regular audits of the process. Deputise for the Change & Release Lead. Qualifications We are looking for someone with Change and/or Release Management experience and ideally a background in a Service Desk or Customer Service role, who has a positive and flexible "can-do" outlook and a willingness to learn More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

/join with: I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge … the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native SaaS platform Manage the configuration … and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business More ❯

/flex . We give you a world of potential Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare is going through a time of growth and transformation, and this is your opportunity to jump in and get involved. A role you will love We … re seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of Global IT Service Management. The role provides great exposure to the global business. You will have the … Computershare and what each business unit does. You’ll also have the chance to work alongside senior leadership. Other key responsibilities: To contribute to a culture of first-class service to both Technical and Business teams. Identify improvements to the core processes to improve Service Availability and minimise repeat issues. Define, manage and maintain Service Management More ❯

employees across multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented … and releases across all environments Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead when needed Key requirements: At … least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the status quo Interested? If you’re More ❯

employees across multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented … and releases across all environments Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead when needed Key requirements: At … least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the status quo Interested? If you’re ready to take the More ❯

a Project Manager at our Ashton House, Bristol site, and contribute to our innovative projects. The role As a Project Manager, you’ll support the delivery of capability and service under our Land Cyber Electromagnetic Activity contracts, working closely with customers and stakeholders. Your responsibilities include: Supporting Delivery, Innovation, and Growth Teams through project controls. Maintaining and improving the … ERP system, supporting change proposals with the Service Management team. Planning, monitoring, controlling projects, and providing reports to the Land Cyber Electromagnetic Activity leadership team to aid decision-making, collaborating with finance, commercial, supply chain, and engineering teams. This full-time role (37 hours/week) offers hybrid working with 2-3 days onsite and may require travel … to sites such as Tewkesbury, Gloucestershire. Essential experience Proficiency in project controls tools and decision-making data. Skills in project management, stakeholder engagement, and operational thinking. Knowledge of project management processes and tools. Excellent interpersonal skills. Experience with Cyber Electromagnetic Activity contracts or complex defence and communications programmes is advantageous. Qualifications Relevant project management qualification such as More ❯

on Intelligent Systems, Innovative Product Development, Lifecycle Experience, Mechanical Engineering, and Information Systems. You will be responsible for establishing and managing the quality process, including architecting and maintaining Quality Management Systems, developing process assets, and acting as a subject matter expert in areas such as Auditing, Service Management and Six Sigma. You will maintain process metrics, drive … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Develop, implement, and maintain the Quality Management System (QMS) to ensure compliance with relevant standards and regulations. Ensure all quality documentation is accurately maintained and easily … defence clients and external bodies such as BSI. Identify areas for improvement based on audit findings and implement corrective actions. Manage and administer the SharePoint platform to support quality management processes. Collaborate with cross-functional teams to map and improve processes. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday More ❯

of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will be responsible for service management activities in the delivery of the security operations … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved in More ❯

the public sector, delivering smarter services, better user experiences, and long-term operational impact. What You'll Be Driving: Craft and deliver a forward-thinking multi-channel strategy for service delivery. Shape the blueprint for a new orchestration layer and you will be laying the foundation for how services will be managed, measured, and evolved. Collaborate across teams to … get behind the vision. Provide leadership to a support officer, fostering a results-driven, high-integrity team culture. What You'll Bring: Demonstrable experience designing and delivering multi-channel service strategies. Deep knowledge of service management frameworks and orchestration layers. Strategic thinking backed by razor-sharp data analysis and problem-solving. Proven track record in stakeholder management at senior levels. People management experience in complex environments. Bonus Points For: Previous work on shared services or operating model design. Understanding of central government structures and workflows. Exposure to Oracle ERP platforms. What's In It for You: Be part of a nationally significant programme that's reshaping the future of public services. Work in a fast More ❯

of working and willing to learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on a customer site and as … part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete ownership and exercise leadership on the assignments, with a holistic view of the system and … processes, in upgrade projects Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate senior level business acumen and More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power More ❯

Location: 2 days per week in either Bristol, Birmingham, Ipswich, or London (hybrid working) What you’ll be doing: Deliver high-quality audits focused on IT disciplines including security, service management, operational resilience, and emerging technologies. Execute and report on assigned sections of audit engagements, ensuring delivery to time and quality standards. Build and maintain relationships with key … Strong experience in IT audit or a related control function. Sound understanding of IT risk, controls, and governance frameworks. Familiarity with data analytics tools and techniques. Excellent communication, stakeholder management, and influencing skills. Professional certifications such as CISA, CISM, or ITIL (desirable). Experience in financial services or complex corporate environments is an advantage. This role offers a flexible More ❯

knowledge transfer. You will define technical and solution approaches for digital services and engage with stakeholders. Your responsibilities include technical areas (design, delivery, assurance) and non-technical areas (stakeholder management, line management, innovation). You will oversee architecture across multiple domains and engineering outcomes from design to BAU and Service Management, dedicating about 80% of your … transfers and project assurance activities. Support pre-sales efforts with solution summaries, designs, estimates, and presentations. Participate and lead communities of practice, mentoring colleagues. Contribute to recruitment and team management, including interviewing and mentoring. This role requires security clearance or willingness to obtain it. Candidates will need to complete a Baseline Personnel Security Standard process prior to onboarding. Methods More ❯

business growth by identifying and leading on the development of follow-on and adjacent growth and new business opportunities; and you will lead or support the development of new service offerings and helping take these to market. You will lead the development of Solution/Technical Architecture in the highly complex secure systems space. From the outset, the successful … strategic impact in our client and at multiple levels of classification. You will: Technically and procedurally oversee the production of -related High Level solution Designs, Transition states, roadmap and service catalogue. Lead the architecture development process to drive community convergence around critical design choices. Run the Architecture Working Group. Engage with design authorities to support the design approvals process. … levels of classification to the level required to understand, debate and drive solution design choices. Experience delivering into MOD, relevant governance and security policy, processes, and practices (including Joint Service Publications 604, 440). Strong understanding of IT security and design considerations of high-assurance systems. Knowledge of hosting technologies (virtualisation, containerisation, orchestration), with experience of industry-leading products More ❯

IT professionals with a passion for delivering complex solutions that drive tangible uplifts in capability for clients and their users. We specialise in Enterprise and Solution Architecture, Systems Engineering, Service Management and DevOps, to build highly effective teams tailored to the problem-space and requirements. As part of the Secure Systems Team , you’ll have the opportunity to … of hosting technologies (virtualisation, containerisation, orchestration), with experience of industry leading products and vendors. Desirable: Experience delivering into MOD, relevant governance and security policy, processes, and practices (inc Joint Service Publications 604, 440). Knowledge of national and international security frameworks such as NIST SP 800 Series. Experience managing agile teams, DevOps engineering teams and CI/CD. Practical More ❯

ERP Consultant/Implementation Project Manager Location: Bristol and hybrid Contract Length: 18 months Day Rate: £600 Outside IR35 Industry Focus: Rental, Leasing, Asset Management (including Manufacturing & Supply Chain) Are you an experienced ERP project manager looking for your next contract? If so, this may be the role for you. This is an opportunity to work with a rental … ERP transformation. This role involves working closely with internal teams and the ERP vendor to ensure a smooth transition, aligning with industry-specific processes such as inventory tracking, contract management, maintenance scheduling, and billing. Key Responsibilities Project Management & Strategy Lead the end-to-end ERP implementation, ensuring alignment with rental industry processes. Define milestones, deliverables, and success criteria … optimize business operations. Ensure the project stays within budget and scope, reporting progress to senior stakeholders. Engagement & Communication Work closely with internal teams (development, finance, rental operations, and inventory management) to gather requirements and drive system adoption. Manage engagement with the ERP vendor to ensure seamless data migration, testing, and go-live support. Industry-Specific Process Oversight Ensure the More ❯

working as engineers solving complex cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Location: Hybrid working in Bristol (occasional visits to other sites) with possible … to influence buy-vs-build decisions Develop expertise in diverse technical and business domains Expand your knowledge of the technical stacks used Skills & Experience Required: Experience using modern configuration management tools (such as Ansible, Chef or similar) Experience working with Terraform Experience working with docker containers & container orchestration tools (such as Kubernetes, OpenShift or Docker Swarm) Experience both using … Lambda) Industry experience writing well-tested code in one of our platform languages (Java, Go, Python or similar) Knowledge of cross domain principles & technologies Experience of working in a service management environment Practical applications of using observability patterns in previous systems Creating and monitoring system availability metrics and using those to drive work that reduces downtime There are More ❯

working as engineers solving complex cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Location: Hybrid working in Bristol (occasional visits to other sites) with possible … to influence buy-vs-build decisions Develop expertise in diverse technical and business domains Expand your knowledge of the technical stacks used Skills & Experience Required: Experience using modern configuration management tools (such as Ansible, Chef or similar) Experience working with Terraform Experience working with docker containers & container orchestration tools (such as Kubernetes, OpenShift or Docker Swarm) Experience both using … Lambda) Industry experience writing well-tested code in one of our platform languages (Java, Go, Python or similar) Knowledge of cross domain principles & technologies Experience of working in a service management environment Practical applications of using observability patterns in previous systems Creating and monitoring system availability metrics and using those to drive work that reduces downtime There are More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We re Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible, Chef, or similar Docker/container orchestration (e.g. Kubernetes, OpenShift) CI/CD experience (e.g. Jenkins) Monitoring tools like Grafana, Prometheus, or InfluxDB Event-driven architecture with … Linux, scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java, Go, Python, or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We’re Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible, Chef, or similar Docker/container orchestration (e.g. Kubernetes, OpenShift) CI/CD experience (e.g. Jenkins) Monitoring tools like Grafana, Prometheus, or InfluxDB Event-driven architecture with … Linux, scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java, Go, Python, or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We're Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible , Chef , or similar Docker/container orchestration (e.g. Kubernetes , OpenShift ) CI/CD experience (e.g. Jenkins ) Monitoring tools like Grafana , Prometheus , or InfluxDB Event-driven architecture with … Linux , scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java , Go , Python , or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯