1 of 1 Social Skills Jobs in Broadstairs

software, and access-related issues Escalate incidents to second-line teams where appropriate, ensuring clear documentation and handover Maintain accurate ticket notes and user communication throughout the incident lifecycle Deliver consistently high levels of customer service and user satisfaction Required Skills and Experience Proven experience in a Service Desk … role Strong working knowledge of Active Directory Experience supporting Microsoft 365 (M365) Solid understanding of ticket logging and ITSM processes Excellent verbal and written communication skills Strong customer service mindset with the ability to manage user expectations Ability to work effectively under pressure and manage multiple priorities Desirable Skills ...