CRM Integration & Enablement Manager (Dynamics 365)
Hayes, England, United Kingdom
Headliners Recruitment - specialists in Marketing & Digital Recruitment
CRM Integration & Enablement Manager (Dynamics 365 Customer Service) – Uxbridge – Perm - £65-70K plus bens and bonus A leading international brand is seeking a CRM Integration & Enablement Manager to spearhead the rollout of Microsoft Dynamics 365 Customer Service across its EMEA and APAC operations. This is a high-impact role driving CRM adoption … integration across a complex digital ecosystem. You’ll lead a multi-country implementation, working closely with internal teams and external partners to ensure a seamless, scalable and user-centric CRM experience for both B2C and B2B customer service functions. This includes integrating CRM with existing ERP and eCommerce platforms and supporting 20 regional subsidiaries through rollout and onboarding. … Key Responsibilities Lead the full CRM implementation lifecycle, from planning to rollout and ongoing optimisation. Collaborate with IT and third-party vendors to integrate CRM with ERP and eCommerce platforms. Define and improve customer service processes, data flows and user journeys. Deliver training, onboarding and support to drive CRM adoption globally. Monitor performance, user feedback and data More ❯
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