2 of 2 Remote Customer Service Jobs in Bromley

to join a well-established company, based in Bromley, South East London. The ideal candidate will have previously worked in a fast-paced environment, customer facing IT support environment and have good experience of Cloud, hosted services, on site and remote support. They are looking for someone with around … years' hands-on experience troubleshooting user and customer issues in Cloud based and Windows desktop and server environments and have extensive experience of supporting, administering and troubleshooting all Office packages, such as Teams, OneDrive, SharePoint and Outlook on mobile devices, tablets, desktops and laptops. Responsibilities: Completing technical support tasks … firewalls, WIFI and network equipment Building and configuring laptops, MACs and PCs Answering telephone calls from customers Recording, managing and closing support calls Visiting customer sites Delivering outstanding customer service Essential Completing daily tasks such as setting up user accounts, MFA, email accounts and security groups Ability More ❯

Months Full time As our Salesforce Knowledge Article Writer, you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end-users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self … service support for our teams. This is a fixed term contract for 6 months. Your day to day will include: Develop and structure knowledge-based content within Salesforce for customer support, field sales, and end-users. This will include lite touch as well as more complex articles. Translate … Ability to quickly understand and simplify complex concepts. Experience with knowledge management best practices. Detail-oriented and able to meet deadlines independently Experience in customer support, field sales, IT, or technical documentation. Previous contract or project-based writing experience. What we offer you Basic salary up to More ❯