IT Service Desk Analyst
- Hiring Organisation
- South London and Maudsley NHS Foundation Trust
- Location
- Bromley, BR2 0EP, United Kingdom
- Salary
- £32199.00 to £34876.00
Handling of telephone, email and Instant message (IM) requests for service and support Creating, updating, responding, satisfying and closing requests and incidents Ensuring all data recorded is complete, accurate and valid Triage of user incidents/requests Prioritisation/escalation of calls in accordance with Service Level Agreements … user devices *PCs/Tablets/Mobile Phones) Rostered "Business as Usual" Tasks/Checks Up-to-date record keeping, ensuring all data recorded is accurate and creates an audit trail Adherence to all Trust Policies & Procedures, National Procedures and National Legislation including the Data Protection Act ...