11 of 11 Remote Customer Experience Jobs in Buckinghamshire

Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products … We're looking for a Customer Success Manager who's ready to make a real impact. You'll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k–£40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid (2 days/week in-office) You'll bring proven experience in customer success, account management or client services, a strong handle on CRM More ❯

major period of digital transformation. They are seeking a Head of Digital & AI to lead the integration of digital and AI-enabled initiatives across their retail estate, enhancing the customer experience and driving operational efficiency. This permanent position sits at senior leadership level and offers the opportunity to shape strategy, oversee delivery, and play a pivotal role in … AI-enabled programmes. Oversee delivery of CRM, CDP, EPOS, digital signage, and order/pay solutions through a team of project managers. Drive adoption of AI use cases, including customer flow analysis, safety monitoring, stock management, and back-office operational AI tools. Ensure digital and AI initiatives are integrated into a cohesive customer experience strategy. Manage third … from external delivery. Act as a senior technology leader, balancing corporate credibility with pragmatic delivery oversight. Requirements Proven track record in retail, hospitality, or consumer-facing technology leadership . Experience overseeing CRM and CDP programmes in a multi-site environment. Demonstrated exposure to AI in operational/retail settings (e.g. vision tech, customer behaviour analysis, inventory management). More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities Enhance customer experience : Implement service improvements which are identified and prioritised as a business. Collaborate : Work with engagement teams to grow accounts Automate : Identify opportunities to automate, streamline and improve … knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors. About You We are keen to consider candidates with a range of experience for the Consultant role … this would be a great career if you: Have experience in a technical role, ideally with experience in AWS/Azure and/or ArcGIS Enterprise. Have an interest in developing your IT and cloud and Esri technology skills. Enjoy problem solving and have an ability to understand a challenge from multiple perspectives. Have an aptitude for technological More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a … customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £55k - £57.5k base salary + Bonus and great benefits Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

creativity with execution , delivering high-impact marketing and product assets while helping shape the visual identity of a growing tech brand. The successful candidate will translate complex software and customer experience concepts into clear, engaging visuals across digital, web, and offline channels , supporting campaigns, landing pages, social media, events, and more. Key Responsibilities Brand Identity & Storytelling Shape and … Design Design high-impact marketing assets including campaigns, presentations, reports, sales collateral, and whitepapers. Create social media graphics, infographics, simple animations, and video content to drive engagement. Web & Digital Experience Collaborate on website and landing page design. Maintain consistent visual language across product-adjacent marketing touchpoints. Apply basic HTML/CSS knowledge to support web content updates and optimization. … teams to deliver integrated campaigns. Technical Skills & Tools Strong portfolio demonstrating brand design, digital campaigns, and product storytelling. Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Canva . Experience with motion graphics/video tools (Premiere Pro, After Effects, Canva Video) is a bonus. Basic understanding of HTML/CSS . Familiarity with CMS platforms (HubSpot, WordPress, Webflow More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. Below covers everything you need to know about what this opportunity entails, as well as what is … expected from applicants. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare … life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level.d02fcfcb-6df4-40ee-95cf-3eb059ce3173 More ❯

Impact Where Tech Meets People Are you a Software Trainer who s not just confident with systems, but passionate about people? You will be at the heart of our customer experience team, providing first class software consultancy services, giving you the chance to shape how our customers use and love our products. You won t just train, you … You ll work across departments and alongside clients, leading engaging training sessions both online and on-site. Role: Software Trainer , Software training, Product Trainer, Application Trainer, Software Training Consultant, Customer Enablement Specialist Salary: circa £40k base salary + bonus and great benefits! Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets … more Location: Milton Keynes (Hybrid 2 days a week in the office) If you ve got experience delivering software training, a people-first mindset, and the curiosity to solve problems before they become blockers, we d love to meet you. In return, we offer great benefits, true work-life balance, and a team that values what you bring. Ready More ❯

Impact Where Tech Meets People Are you a Software Trainer who's not just confident with systems, but passionate about people? You will be at the heart of our customer experience team, providing first class software consultancy services, giving you the chance to shape how our customers use and love our products. You won't just train, you … You'll work across departments and alongside clients, leading engaging training sessions both online and on-site. Role: Software Trainer , Software training, Product Trainer, Application Trainer, Software Training Consultant, Customer Enablement Specialist Salary: circa £40k base salary + bonus and great benefits! Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets … more Location: Milton Keynes (Hybrid – 2 days a week in the office) If you've got experience delivering software training, a people-first mindset, and the curiosity to solve problems before they become blockers, we'd love to meet you. In return, we offer great benefits, true work-life balance, and a team that values what you bring. Ready More ❯