8 of 8 Remote Customer Experience Jobs in Buckinghamshire

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the … Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

get stuck in? Here`s a taste of what you`ll be doing day-to-day 1. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Align technology initiatives with business goals to drive growth and efficiency. 2. Team Leadership: o Lead and manage a cross-functional team, including developers, testers … Technology Management: o Oversee the development, maintenance, and optimization of the ecommerce platform o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience o Contribute to the enterprise architecture work required to support the organisation, specific to the technology layer concerns o Establishing and maintaining the link between the implementation of the … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures 4. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the `why More ❯

clear direction and regular communications Chairing the Service Councils for Networking and Connectivity, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience Championing the priorities across Networking & Connectivity services for all relevant customers, in alignment with the sales strategy Reviewing our existing proposition and identify opportunities for development, optimisation … of our vendors and service partners We'd love you to have A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach Experience from a previous Networking & Connectivity services role or senior technologist role across multiple sectors Exceptional interpersonal & influencing skills, proven history of building and maintaining relationships across the wider business … and individuals and working across departments to deliver specific outcomes A proven ability to achieve results through the activities and performances of others outside of your direct reporting control Experience of prioritising initiatives based on their alignment with business objectives and value to the business Able to work both independently and as part of a team, with a proactive More ❯

Team Leader to join a fast-growing software company developing innovative enterprise platforms used by major organisations in the UK and internationally. Their technology helps streamline complex operations, improve customer experiences, and support large-scale service delivery. This is a hands-on leadership role where you’ll combine people management with technical delivery, taking the lead on architecture, coding … team. Location: Hybrid – Milton Keynes (2–3 days per week on-site) Salary: £65,000 – £75,000 + benefits + bonus Requirements for Software Engineering Team Leader Strong commercial experience in a senior engineering or team leadership role Excellent organisational and communication skills, with the ability to engage both technical and non-technical stakeholders Proven ability to deliver projects … CD pipeline development (GitHub or similar) AWS services (IAM, Lambda, API Gateway) Angular, REST APIs, Web API development SpecFlow (BDD), Postman, OpenAPI MS SQL Server (SQL) & MongoDB (NoSQL) Docker Experience with CQRS and Event Bus architecture is highly desirable Responsibilities for Software Engineering Team Leader Lead, mentor, and support a team of engineers, driving both technical and personal development More ❯

and automated deployment. Leveraging Docker/Kubernetes and workflow orchestration tools (Airflow, Prefect, Dagster). Collaborating with product, design, and engineering teams to deliver ML features that directly impact customer experience. Translating model performance into business metrics (e.g., accuracy vs cost/latency trade-offs). Monitoring deployed solutions in production and automating retraining as needed. Sharing knowledge across … the data and AI community at Rightmove. We're looking for someone who; Has impactful experience deploying and maintaining ML systems in production, ideally in larger, mature organizations or teams operating at significant scale (e.g., web-scale, distributed systems, cloud-native environments). Brings expertise in MLOps: CI/CD pipelines, Docker, Kubernetes, workflow orchestration (Airflow, Prefect), and automation. … Has experience across and understands the full ML lifecycle. Can design for long-term scalability, reliability, and resilience. Has strong programming skills with Python – essential. Has hands-on experience with ML frameworks (PyTorch, TensorFlow, Scikit-learn). Is experienced with cloud platforms (ideally GCP: BigQuery, Vertex AI, Dataflow), but AWS/SageMaker or similar is also valued. Has More ❯

and a strong commitment to enhancing patient outcomes What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: • Taking incoming … support calls and providing timely, effective assistance • Monitoring and managing support tickets within agreed SLAs • Diagnosing and resolving customer issues independently or via development team escalation • Installing and customising applications for new clients • Delivering user training sessions • Testing bug fixes and updates before client release • Maintaining accurate issue tracking via Jira What will you need? • IT qualification or degree … essential) • Experience working with service desk ticketing tools such as Jira • Strong knowledge of SQL, Windows environments, and databases • Excellent interpersonal and communication skills • Fluency in English • Experience with remote access tools • Proactive, enthusiastic, and quick to learn • Comfortable working with a high degree of autonomy To Apply... Please apply through this advert or send your CV directly More ❯

and a strong commitment to enhancing patient outcomes. What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: * Taking incoming … support calls and providing timely, effective assistance * Monitoring and managing support tickets within agreed SLAs * Diagnosing and resolving customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release * Maintaining accurate issue tracking via Jira What will you need? * IT qualification or degree … essential) * Experience working with service desk ticketing tools such as Jira * Strong knowledge of SQL, Windows environments, and databases * Excellent interpersonal and communication skills * Fluency in English * Experience with remote access tools * Proactive, enthusiastic, and quick to learn * Comfortable working with a high degree of autonomy To Apply Please apply through this advert or send your CV directly More ❯