1 to 25 of 27 Remote/Hybrid Customer Experience Jobs in Buckinghamshire

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

About The Role SALARY:Up to £61,693 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business … receive a high volume of applications. We're looking for a Speech Analytics Manager to lead and evolve our Genesys speech analytics capability, transforming customer interaction data into meaningful insight that improves customer outcomes, strengthens Consumer Duty oversight, and supports smarter business decisions. This high-impact, analytical role ...

smarter ways to engage customers? Our client, an established international business, is looking for an Account Manager to help deliver an engaging and effective experience for new customers. This opportunity would suit a graduate or someone with relevant experience in customer success, CRM, sales support or customer … events as required. About you We are looking for someone who combines excellent communication skills with an organised, analytical approach. You will bring: Relevant experience or education in customer success, customer lifecycle management, CRM operations or sales enablement. Confidence working with data and Excel; familiarity with business ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … fixed term contract for 6 months. As a Product Manager (FTC - Parental Leave Cover), you will leada cross-functional squad todiscover,designand deliverinitiativestoimprove customer and broker experiences, increase operational efficiency and deliver faster,betterand more transparent lending decisions. Working across Operations, Credit, Commercial, Technology, Risk and Compliance, you will ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Shape customer and sales platform roadmaps. Support customer experience and digital engagement initiatives. We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture ...

operational processes, procedures, knowledge management and supporting technologies evolve in line with the Bank's growth strategy. Sitting within the Operations – Financial Crime and Customer Experience function, this role acts as the bridge between Operations, Product, Technology, Risk and Change, ensuring operational processes remain efficient, scalable, customer … Operations. The successful candidate will identify opportunities to automate manual activities, improve colleague productivity, enhance knowledge management and embed intelligent workflows that support better customer and business outcomes, while ensuring that the process for keeping procedures updated remains efficient and scalable. This is a key role in shaping ...

Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service and field engineer coordination. You'll play a key role in ensuring technical issues are diagnosed quickly, engineers are deployed effectively and customers … completion and keeping customers updated * Maintaining accurate information within service management systems * Escalating complex or high-priority technical issues to the appropriate teams * Managing customer expectations during service incidents * Producing service and job status updates * Supporting improvements to helpdesk processes and technical documentation ABOUT YOU We're looking ...

growth and differentiation from SEAT. The Tribe Development Manager plays a key role in shaping local and central strategies for a unique CUPRA customer experience, embodying the Brand values and ensuring the network consistently meets Brand expectations. You will have responsibility for the timely, on budget delivery … innovative retailer network structure (e.g. CUPRA Specialist programme), and subsequent performance management as appropriate, ensuring clear alignment with Brand and VWG strategies. Skills & Experience Strong understanding of business and IT processes including Waterfall and Agile delivery methodologies Understanding of digital technologies and how their application can transform customer ...

transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies. Within … help clients solve complex mission challenges through data, AI and advanced analytics. You will act as a trusted advisor and primary technical contact, shaping customer engagements, translating business needs into compelling SAS solutions, and leading the technical strategy for new opportunities in close partnership with account teams and wider ...

transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies. Within … help clients solve complex mission challenges through data, AI and advanced analytics. You will act as a trusted advisor and primary technical contact, shaping customer engagements, translating business needs into compelling SAS solutions, and leading the technical strategy for new opportunities in close partnership with account teams and wider ...

manage, look after, and develop financial products. Possible Tasks within this role Qualification requirements Skills Agile Methodology Analytical Thinking Banking Communication Skills Conflict Management Customer Experience Management Customer Service Cybersecurity Decision-making Skills Digital Literacy Problem Solving Regulatory Compliance Management Taking Initiative Location: Milton Keynes, GB, MK14 ...

Analyst role brings an exciting opportunity to be part of the team building the data capabilities that are enabling better decision making and enhancing customer experience, operational efficiency and revenue optimisation. What a Data Business Analyst is responsible for: – Partner with stakeholders across UK teams as a trusted … datasets and pipelines. – Enable self-service by improving the accessibility and usability of data assets. – Identify opportunities to drive revenue, efficiency, and guest experience improvements. – Improve requirements, documentation, testing, and delivery standards. – Contribute to a scalable modern data platform through reusable standards and assets. Essential Skills & Experience – Minimum ...

transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies. Within … with central government organisations (including, but not limited to defence, national security, law enforcement, HMRC, DWP). Be responsible for dealing with complex customer situations using knowledge of industry standards, SAS solutions and the customer’s technology landscape to help deliver win-win outcomes for the customer ...

transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies. Within … will be with central government organisations (including, but not limited to defence, national security, law enforcement, HMRC, DWP).Be responsible for dealing with complex customer situations using knowledge of industry standards, SAS solutions and the customer's technology landscape to help deliver win-win outcomes for the customer ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. Success. … decisions Building a modern, scalable technology landscape Improving how technology enables business growth We'd love you to have: Significant Enterprise Architecture leadership experience. Experience establishing or maturing architecture practices. Experience defining architecture principles, governance and standards. Experience shaping technology strategy and roadmaps. Strong stakeholder management skills ...

help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help financial institutions become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for impactful innovation … customers and partners, translating complex ML concepts for stakeholders. Who we’re looking for: You understand the full machine learning lifecycle and have experience operationalising models built with frameworks like Scikit-learn, TensorFlow, or PyTorch. You possess strong Python skills and solid experience in software engineering best practices. ...

doing so enhancing brand awareness and building a predictable sustainable pipeline of sales opportunities, from both outbound and inbound campaign activity, to drive customer acquisition. The role will be hybrid, working from the Comms365 office, home working and where required attending events. Basic Functions Develop and implement the marketing … company objectives Lead brand positioning, messaging, and go-to-market plans Oversee digital marketing, content, demand generation, PR, events, and campaigns Analyse market trends, customer insights, and competitive landscape Manage marketing budgets, forecasts, and ROI reporting Lead, mentor, and grow a high-performing marketing team Oversee agency, vendor ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Reporting Risk & Dependency Management Outcome Tracking Stakeholder Engagement Architecture Practice Enablement We'd love you to have: Significant Programme, Portfolio or Transformation Management experience. Experience coordinating complex change initiatives. Strong stakeholder management and influencing skills. Exceptional organisational and planning capabilities. Experience creating executive-level reporting and communications. Ability ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. Strong stakeholder management and influencing skills. Ability to communicate effectively with both technical and business audiences. Commercial awareness ...

Brief Role Description Employees who manage, look after, and develop financial products. Possible Tasks within this role Qualification requirements Skills Analytical thinking Banking Customer Experience Management Cyber security expertise Decision-making Problem-solving Compliance Management Self-initiative We're driven by difference. With six big brands under … teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do. There's never been a more exciting time to join our industry ...

collaborate with Operations, Finance and Marketing to translate business needs into clear data requirements and build data capabilities that enable better decision making and customer experience. The role involves partnering with UK stakeholders, conducting discovery sessions, and delivering data use cases, KPIs and technical specifications in an Agile environment. ...

innovative retailer network structure (e.g. CUPRA Specialist programme), and subsequent performance management as appropriate, ensuring clear alignment with Brand and VWG strategies. Skills & experience you can bring to the role: Strong understanding of business and IT processes including Waterfall and Agile delivery methodologies Understanding of digital technologies … their application can transform customer experience Excellent communication skills and ability to influence and negotiate at senior management level. Ability to quickly develop strong effective relationships with commercial, creative and technical people What can we offer you? Along with a competitive salary,car schemes (including cars for family ...

Renewals Specialist to own the renewals process, drive strategic client conversations, and secure long‐term commitments. You will forecast revenue contributions and enhance the customer experience throughout the renewal cycle. You will grow and retain customers by selling multi‐year renewal contracts, coordinate with Sales and Customer ...

Location: Milton Keynes – based in office 2 days a week (hybrid) Hours: Full time Reporting to: Head of Customer Success Salary: £42,000 – £45,000 + variable (15% of base OTE) Framework: L3 About WorkBuzz WorkBuzz was founded in 2018, has raised £12.5m funding and has 400 clients, including … team works, not just how you work. Peer mentoring — Supporting the development of newer Client Success Executives. Cross-functional collaboration — Working with Product and CX to feed client insight into wider decisions. Data & CRM — Keeping customer success metrics and records accurate and current in Planhat. Commercial performance — Delivering against ...

their resilience to phishing, social engineering and other user-targeted cyber threats. This is an excellent opportunity for someone who enjoys combining cyber security, customer engagement, reporting and service improvement in a fast-paced and growing cyber security business What you’ll be doing? Manage the onboarding … resolve service-related issues efficiently and effectively. Provide regular updates to customers, manage expectations and maintain strong working relationships. Support service reviews and customer meetings, presenting findings and recommendations in a clear and professional manner. Contribute to the ongoing improvement of Security Awareness and Human Risk Management services. What ...