4 of 4 Remote Incident Management Jobs in Buckinghamshire

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into … stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a high More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

a healthy working relationship with project team members and the wider QA community To carry out exploratory and (when necessary) scripted testing to support discovery, ad-hoc testing, and incident management. Acting as a proactive Quality Champion ensuring Quality is embedded at all stages of the project lifecycle. Provide meaningful estimation during Sprint ceremonies based on business needs. Coordinating More ❯