3 of 3 Remote/Hybrid Knowledge Management Jobs in Buckinghamshire

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

Payroll operations Configure and enhance HCM functionality Gather and document business requirements Support Oracle quarterly releases and legislative updates Assist with testing, documentation and knowledge management Collaborate with HR and business stakeholders on change initiatives Required Skills & Experience Active DV Clearance Strong Oracle Fusion HCM experience Expertise across … Core HR and Payroll Knowledge of Absence Management and Time & Labour Experience supporting live Oracle Cloud services Strong requirements gathering and stakeholder management skills Understanding of Oracle security concepts Desirable UK Payroll legislation knowledge OTBI or BI Publisher reporting experience ServiceNow, Jira or Tosca experience Public ...

service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based … where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain ...