3 of 3 Remote Performance Metrics Jobs in Buckinghamshire

sharing best practices to embed a culture of continuous improvement. Service Ownership Ensure consistent, high-quality service delivery across the Customer Technical Care team. Monitor and report on key performance metrics (CSAT, quality, speed, backlog health) to drive improvements. Analyse service data to identify trends, risks, and opportunities. Oversee resource planning and workload forecasting to maintain smooth operations. … incident response standards and escalation processes, reducing friction across CX teams. Leading Teams Lead, coach, and support Team Leaders to build confident, high-performing teams. Take accountability for team performance, addressing issues constructively. Foster a culture of ownership, development, and continuous feedback. Plan for future team needs through succession planning and skill development. Champion empathy, technical accuracy, and effective More ❯

standards and business strategies Measure success and adjust priorities as needed to achieve strategic objectives? Conduct user research, market research and competitive analysis to inform product decisions? Analyse product performance metrics and user feedback to drive continuous improvement? Facilitate product demos and user acceptance testing activities Support various agile ceremonies, such as backlog refinement, sprint planning, retrospectives? Act More ❯

competitive landscapes, and growth opportunities. - Collaborating with internal teams to create customised waste management solutions. - Preparing and delivering persuasive sales presentations, proposals, and contract negotiations. - Tracking and analysing sales performance metrics and pipeline activity. - Managing your own diary while achieving set KPIs and individual sales targets. - Staying up to date with industry regulations, environmental policies, and technological developments. More ❯