6 of 6 Remote Monitoring and Management Jobs in Buckinghamshire

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Why Join Us? Career Development More ❯

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Why Join Us? Career Development More ❯

company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Specialist, the successful candidate will join a team of specialists where … you will be able to bring your knowledge and experience to our already strong technical team. Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and … support tickets are updated daily with communications out to customers in line with the SLAs set on the ticket. Strong communication skills, both written and verbal with the ability to talk to and guide non-technical customers and customers who may not have English as their first language. Ability to More ❯

company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Specialist, the successful candidate will join a team of specialists where … you will be able to bring your knowledge and experience to our already strong technical team. Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and … support tickets are updated daily with communications out to customers in line with the SLAs set on the ticket. Strong communication skills, both written and verbal with the ability to talk to and guide non-technical customers and customers who may not have English as their first language. Ability to More ❯

Milton Keynes (full-time onsite) S alary: £32,000 - £35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join … cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware, software, and networking issues escalated from 1st line. Monitor and maintain client systems using RMM tools, ensuring performance … and uptime. Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics. Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution. Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives. Maintain accurate records in the ticketing system and create/update More ❯

line Infrastructure Support Engineer/4th line/Technical Specialist, to join a leading IT Support company providing the highest quality support to UK and international companies. This position is a mix of Infrastructure, IT Support and project work with key skills being: VMWare - building from scratch SAN - set-up … and manager - deep knowledge VEEAM or equivalent As well as these key skills, the 3rd line Infrastructure Support Engineer will require: Strong experience of virtualised environments including installation, configuration, and management. (VMware, Hyper-V etc). Expertise in Windows Server 2019 onwards. Expertise in physical server hardware architecture (HPE ProLiant … Dell PowerEdge) Expertise in network storage solutions - SAN/NAS (HPE SAN). Strong experience of Microsoft environments (ADUC, GPO, Certificate Services). Installing and configuring backup solutions. (Veeam etc) Microsoft 365 administration (Intune, compliance, security, licensing) Network awareness (Basic routing, subnetting, VLANs, Firewalls) Exposure to RMM solutions (N-able More ❯