1 of 1 Remote Root Cause Analysis Jobs in Buckinghamshire

job-share or flexible working? We want to talk to you! Join our community. The IT Problem Management Lead is responsible for ensuring the root cause of all Major Incidents and potential Major Incidents are investigated and documented. You will drive the implementation of permanent fixes through close … problem management processes are coordinated and performed according to agreed processes Liaising with appropriate resolver groups to ensure timely resolution of problems and drive root cause investigations utilising RCA methodologies and frameworks Ensuring 3rd party suppliers fulfil contractual obligations, especially with regard to resolving problems, root cause analysis, monitoring trends and providing problem-related data and insights Updating and maintain the Known Error Database, and support with CMDB Contributing to the development of Problem Management processes, tools, templates, documents and reports Providing education, guidance, support, to ensure adoption of and adherence to problem management processes More ❯