6 of 6 Remote SLA Jobs in Buckinghamshire

s Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive More ❯

support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level agreement elements. If the prospect of representing a luxury automotive brand while enjoying the benefits of flexible, remote work appeals to you, we invite you to join our team. Share More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are communicated to customers in a More ❯

security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯