6 of 6 Remote SLA Jobs in Buckinghamshire

Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯

troubleshoot issues and be able to speak to internal customers in a non-technical way manage 3rd party suppliers to ensure that incident resolutions are achieved within the agreed SLA ability to diagnose and investigate issues ability to explain complex ideas to those with limited IT and systems knowledge Experience with accountancy applications, preferably CCH, is an advantage Full benefits More ❯

and week 2 (9:00-17:00 Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Working to/managing SLA's Good Customer Service skills IT Literate (SAP, Sage, Word, Excel) Reference Number: BBBH257520 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact Sophie More ❯

Packages: Once vulnerabilities are assessed, they need to be translated into actionable tasks with clear objectives, timelines, and resource allocation for teams to work on. Ensuring Fixes Begin Within SLA: Service Level Agreements (SLAs) define the expected timeframe for addressing vulnerabilities. This ensures timely remediation and prevents delays that could expose the organization to increased risk. Prioritizing Overdue and Upcoming More ❯

for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. You will be required to use SAP on a day-to-day basis and support both the Operations and Projects team. This role would suit a Sales Administrator with More ❯

for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. You will be required to use SAP on a day-to-day basis and support both the Operations and Projects team. This role would suit an Administrator with a More ❯