3 of 3 Remote/Hybrid SLA Jobs in Buckinghamshire

maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activitiesGaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing, and call handling performanceIdentifying and addressing service delivery risks, customer concerns, and operational inefficiencies through structured improvement plans ...

collaborate We contribute' You will support the Systems Manager as well as other stakeholders for all aspects of the Trust Income System, Service Level Agreement Monitoring (SLAM). The post holder will need to demonstrate analytical skills, possess strong Structured Query Language (SQL) knowledge and be able to identify ...

Apply best practices for data design, ensuring scalable, high‐quality and consistent architecture and modelling.Provide timely and accurate root‐cause analysis and resolution within SLA timeframes.Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives.Collaborate with Reporting Engineers to define ...