10 of 10 Remote Service Delivery Jobs in Buckinghamshire

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

ll be responsible for ensuring operational excellence, driving continuous improvement, and fostering a culture of ownership and accountability. Your leadership will be pivotal in safeguarding trust and ensuring seamless service delivery across multiple channels. Key Responsibilities Assess and optimise team processes to improve efficiency and eliminate pain points. Lead change initiatives by translating strategic goals into actionable plans … of changes, using insights to inform future improvements. Influence wider CX initiatives as a technical care subject matter expert, sharing best practices to embed a culture of continuous improvement. Service Ownership Ensure consistent, high-quality service delivery across the Customer Technical Care team. Monitor and report on key performance metrics (CSAT, quality, speed, backlog health) to drive … improvements. Analyse service data to identify trends, risks, and opportunities. Oversee resource planning and workload forecasting to maintain smooth operations. Manage incident response standards and escalation processes, reducing friction across CX teams. Leading Teams Lead, coach, and support Team Leaders to build confident, high-performing teams. Take accountability for team performance, addressing issues constructively. Foster a culture of ownership More ❯

of facilities management and accommodation maintenance services is seeking an experienced Operational Performance Manager to join their South East team. With a strong reputation for innovation and customer-first service delivery, this organisation supports a wide range of clients across complex operational portfolios. Your new role As Operational Performance Manager, you will be responsible for analysing performance data … to identify trends, risks, and opportunities for service improvement. You'll lead the design and implementation of strategies that address performance gaps, embed sustainable enhancements, and ensure consistent delivery against KPIs and service level agreements.A key part of the role involves advanced use of Microsoft Excel and large data sets to model, forecast, and report performance outcomes. … You'll present insights to senior stakeholders and contractors, translating data into actionable improvements. Supplier management will also be central, as you challenge delivery standards and oversee rectification plans where needed.You'll work closely with operational teams across the region, supporting them to deliver high performance and ensuring customer satisfaction remains at the heart of every decision. The role More ❯

such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive Assistant, or Business Support, and is an excellent opportunity to develop your experience in a fast-paced, structured, and collaborative environment. This … administrative, coordination, or business support role—ideally within an IT, corporate, or professional services environment Good working knowledge of Office 365, familiarity with Intune and ServiceNow or other IT service management tools. Understanding ITIL best practices or willingness to learn. Excellent organisational and administrative skills, with a strong eye for detail. Strong written and verbal communication skills and a More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and … enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks … social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS More ❯

IR35 contract. The role will be a hybrid working style with 3 days a week on site in the Milton Keynes office. Role responsibilities Provide a client focused HR service across the employee lifecycle, delivering a great experience to our people. Working as an advocate and expert on Workday HR, guiding and supporting people, whilst promoting self service … HRIS teams. Validates data, ensures job details are correct, such as roles, teams and cost centres. Make appropriate decisions and use own judgement on work prioritisation ensuring expectations on service delivery can be met. Works within GDPR guidelines, managing people data requests and the confidentiality of data. Contributes to wider projects and initiatives within HR, driving process improvements … automation and efficiencies. Ensures cases and requests are completely correctly and in time for payroll. Key requirements Delivery focused and able to demonstrate putting client experience first. Self- motivated with a positive attitude. Strong relationship building and influencing skills. Works well under pressure to meet deadlines whilst managing conflicting demands. Strong attention to detail. Team player with the ability More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

Working | Competitive Salary (DOE) + Commission + Benefits Are you an experienced Account Manager who thrives on building long-term client relationships and growing existing accounts? An established Managed Service Provider (MSP) based in Milton Keynes is expanding its client success team and looking for a talented Account Manager to join them. About the Role As an Account Manager … you’ll focus on farming existing business – developing relationships with established clients, identifying opportunities for growth, and ensuring exceptional service delivery. This isn’t a cold sales role; it’s about being a trusted partner to your clients, understanding their needs, and helping them get the most from the company’s technology and managed service solutions. Key Responsibilities … opportunities to upsell and cross-sell IT, connectivity, and cloud services. Build strong, consultative relationships with key decision-makers. Work closely with technical teams to ensure client satisfaction and service excellence. Achieve growth and retention targets within your account base. About You Proven experience in B2B Account Management, within an MSP, IT, or telecoms environment. Strong relationship builder with More ❯

Working | Competitive Salary (DOE) + Commission + Benefits Are you an experienced Account Manager who thrives on building long-term client relationships and growing existing accounts? An established Managed Service Provider (MSP) based in Milton Keynes is expanding its client success team and looking for a talented Account Manager to join them. About the Role As an Account Manager … you’ll focus on farming existing business – developing relationships with established clients, identifying opportunities for growth, and ensuring exceptional service delivery. This isn’t a cold sales role; it’s about being a trusted partner to your clients, understanding their needs, and helping them get the most from the company’s technology and managed service solutions. Key Responsibilities … opportunities to upsell and cross-sell IT, connectivity, and cloud services. Build strong, consultative relationships with key decision-makers. Work closely with technical teams to ensure client satisfaction and service excellence. Achieve growth and retention targets within your account base. About You Proven experience in B2B Account Management, within an MSP, IT, or telecoms environment. Strong relationship builder with More ❯