ICT Technician Apprentice
- Hiring Organisation
- QA
- Location
- Zone 4, Burntwood Business Park, Burntwood, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £15,999 - £16,000 per annum
site with a state of the art ICT infrastructure. The role involves learning to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services. Key Responsibilities Deliver first line technical support, troubleshooting, and remote monitoring services … customers and schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work ...