Customer Experience Manager
- Hiring Organisation
- Tribe Appointments Ltd
- Location
- Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
4. Understand customer personas and needs, using real-time feedback to enhance service. Manage Trustpilot/Google reviews and maintain clear communication channels. Use CRM tools to monitor engagement and ensure accurate customer data (annual reviews minimum). Build multi-level customer relationships and act as the internal voice … track all in-flight projects. Ensure Customer Experience Executives deliver structured, SLA-aligned responses. Own all customer cases, engaging specialist teams where needed. Maintain CRM accuracy and onboard new service pillars with correct billing. Run daily case reviews and manage small customer orders. Act as primary escalation point and manage ...