2 of 2 Service Delivery Jobs in Burton-upon-Trent

experienced Business Analyst is needed for a contract assignment within our Technology and Change team, supporting a specific programme of work in our customer service function. This role will work on a defined project analysing call volumes and demand across our Guest Service Executive team, helping the business … better understand current patterns, pressures and opportunities to improve service delivery and operational efficiency. You will work closely with operational stakeholders and technology colleagues to capture current state processes, analyse data and translate findings into clear, actionable insights. What you will be working on You will be responsible ...

Administration & CRM: Maintain accurate records on CRM systems Track sales pipelines, forecasts, and performance metrics Liaise with operations and logistics teams to ensure smooth service delivery Market & Product Knowledge: Stay informed on IT hardware, data security, recycling regulations, and market trends Training An apprenticeship includes regular training with ...