24 of 24 Service Delivery Jobs in Staffordshire

3rd Party IT Suppliers to build and deliver IT Services and Solutions. You'll ensure that solutions meet agreed criteria and review SLAs and service metrics to identify improvement opportunities in IT Infrastructure. You will also strive for continuous improvements in the Infrastructure Service Portfolio for local Project … Sites. You'll also be responsible for the "End to End" Project IT Infrastructure service delivery to the Grid Integration Business Unit across UK and Ireland. Implements effective interfaces between IT teams for all IT services and, where required, ensures adherence in line with agreed service level … agreements (SLAs), all within the department's practice competence. Lead IT delivery by setting and monitoring targets. Maintain relationships with business project teams to balance cost, time, and demand. Manage expectations and requirements for local Project IT services delivery. Oversee capture, analysis, aggregation, and prioritization of IT site projects More ❯

ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role • Drive sales activities … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge … Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the ServiceNow platform is important. This includes More ❯

and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate … support for Global System for Mobile Communications-Railway (G SM-R) assets, systems and services, providing technical leadership and comprehensive GSM-R operations support service to Telecoms Network Operations. What will you be doing? • Provide GSM-R subject matter expertise and technical leadership, collaborating with other functions and field … based teams to promote best practices across Digital, Data, and Technology (DDaT) and to restore service as quickly as possible. • Own the risk profile associated with the GSM-R technology platform, together with the management plan of the potential improvements and related standards in order manage the control and More ❯

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will … Equipment within our Retail High Street Licensed Betting Offices. Job Duties Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with … in on our 'Refer a Friend' programme - we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and More ❯

in managing effective relationships with tax authorities. Manage key components of multiple tax engagements, including strategy, planning, risk assessment, team management, engagement economics and delivery of exceptional client service. Your key responsibilities We'll look to you to challenge the effectiveness of the tax strategy and approach for all … across a network of existing and future clients and key stakeholders. You'll identify opportunities for the use of technology to accelerate and enhance delivery of indirect tax services and actively participate as member of pursuit teams and service delivery teams. Skills and attributes for success Collect … enhance proficiency in the use of major technology tools Drive overall deployment of technology services through active participation as part of pursuit and client service engagement teams Monitor penetration and performance of technology services and communicate to leadership Monitor competitive and client feedback and needs and communicate with leadership More ❯

modernize our technology landscapes and achieve our strategic goals. You will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively. As the Data Services Architect you will engage with stakeholders to understand their needs and develop solutions accordingly. Your key … opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year Your key responsibilities Design, create and maintain a Common Service Data Model (CSDM) compliant data strategy required to support the many consumers of ServiceNow data, supporting the future of the bank. Define technology changes More ❯

the role An exciting opportunity has arisen in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across Birmingham and Walsall in accordance with individual Housing Management Contracts. You will ensure a coordinated service delivery approach to identified housing management tasks associated with income management, allocations and lettings, breaches of tenancy, resident engagement, and the recording of reports of repairs and maintenance jobs on the housing management system to deliver excellent customer service to residents. You will develop a positive working … to-work documentation at interview, such as a valid passport, for eligibility verification. Relevant roles will require a disclosure from the Disclosure and Barring Service (DBS). More ❯

and global teams. Contribute to implementation and maintenance throughout the project and software development lifecycle. Possess sound IT risk management skills and follow various service delivery approaches, acknowledging the interface with the application's lifecycle. Collaborate with stakeholders to address current infrastructure gaps and industry innovations, improving the More ❯

client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance More ❯

client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance More ❯

technical, architecture, network teams through to CIO/CTO, fostering trust and collaboration with customers at all levels. Building the same relationships internally, across Service Delivery, Technical teams, fellow sales and wider Kerv. Deliver excellence in customer presentations Understanding customer specific needs and challenges, shaping your message to More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and … legislative developments within the pensions industry. Work closely with other departments/teams to provide a total service to our clients. Ensure the accurate updating of time recording system for both chargeable and non-chargeable activities. Your profile Essential Criteria Previous pensions administration experience of Defined Benefit (DB) schemes. More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries; keep abreast of technical and legislative developments within the … technical support to more junior staff. Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients. Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meet required utilisation targets. … times basic salary XPS Rewards (offers High Street discounts and savings) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day Staff referral scheme What Next If you feel XPS could be the next step on your career ladder, please apply directly More ❯

standardize global best practices, quality control, thought leadership, and client relationship management. Traffic Management Oversee global ad operations teams to ensure best-in-class service delivery. Establish and refine processes for flawless campaign execution, considering local nuances. Manage tagging, data collection, and operational activities aligned with campaign KPIs. Technology More ❯

providing innovative and cost-effective solutions to both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business. Why work with us We are … team! What we need Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company's Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework … responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting the Service Managers with delivering change to internal and external web services including the award-winning Planning Portal and Northern Ireland planning service. What you will More ❯

Here s a look at some of the things you ll be doing: Develop and maintain strong client relationships with existing maintenance accounts, ensuring service satisfaction while cross-selling additional offerings to increase revenue and client retention Drive new business opportunities across targeted sectors such as Facilities Management (FM … for fire doors and fire-stopping systems, ensuring compliance with relevant regulations and timely project execution Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded Can you show experience in … In-depth knowledge of British Standards applicable to fire safety maintenance (e.g., BS 5839, BS 5266) and familiarity with SFG20 standards relevant to FM service providers Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises Track record More ❯

experience in supporting, configuring, and maintaining the Liquidlogic application within a Local Authority setting. Strong understanding of social care processes and how Liquidlogic supports service delivery. Proficiency in system administration, user support, and troubleshooting Liquidlogic-related issues. Experience in configuring workflows, forms, and reporting tools within Liquidlogic. Ability to More ❯

deals, with a focus on providing value-based solutions. Collaborating with our technical and architect teams to ensure a smooth transition from sales to service delivery. The Requirements Minimum 5 years experience in an IT sales role Track record of exceeding targets Benefits Flexible working Mobile/laptop provided More ❯

and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions. CRH (NYSE … the Burj Khalifa, and the Kennedy Space Centre . Position Overview The Data Centre & Cloud Manager is responsible for monitoring and managing the smooth delivery and operations of all vendors and services provided by the Data Centre & Cloud team to our businesses. This role involves overseeing the deployment and … and the ability to manage a team and processes effectively. Key Tasks and Responsibilities In this role, you will: Monitor and manage the smooth delivery and operations of all vendors and services provided by the Data Centre & Cloud team. Act as the leadership and point of escalation for the More ❯

and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions. CRH (NYSE … Learn more about us through the following Link . Position Overview The Data Centre & Cloud Manager is responsible for monitoring and managing the smooth delivery and operations of all vendors and services provided by the Data Centre & Cloud team to our businesses. This role involves overseeing the deployment and … and the ability to manage a team and processes effectively. Key Tasks and Responsibilities In this role, you will: Monitor and manage the smooth delivery and operations of all vendors and services provided by the Data Centre & Cloud team. Act as the leadership and point of escalation for the More ❯

setups and recommend practical solutions. Document technical solutions and best practices to support ongoing maintenance and improvements. Collaborate with internal teams to ensure excellent service delivery. What We're Looking For: At least 3 year of experience in IT support, with exposure to project-based work. Strong technical knowledge … and basic understanding of Azure. Experience working with servers, networking, firewalls, and security solutions. A proactive and problem-solving mindset, with a strong customer service approach. Willingness to develop your technical skills, including pursuing relevant certifications. Excellent communication skills and the ability to explain technical concepts clearly. Why Join More ❯

Senior Pensions Administrator Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham … with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up More ❯

other regulatory requirements. Key Responsibilities: Operational Leadership Oversee the firm's end-to-end investment operations, including trade execution, settlements, and fund administration and service providers. Ensure operational resilience and business continuity planning, mitigating risks associated with market volatility and cyber threats. Implement automation and process enhancements to streamline … such as AI, blockchain, and cloud solutions. Oversee IT governance, cybersecurity, and data protection in line with FCA and global regulatory standards. Oversee the service management relationships with technology and investment operation vendors, ensuring best-in-class infrastructure and service delivery. Drive innovation in technology for portfolio management More ❯

under LOLER & PUWER . To operate within agreed authorities, inspection and H&S standards with a clear customer focus and drive to achieve optimal service delivery. To produce and deliver inspection reports using Bureau Veritas's best in class tools for on-site reporting and immediate client access to … . Annual Salary review. Enhanced level of support with a designated planner for your geographical area. Line Manager support through your dedicated Area Delivery Managers (ADM's). Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced … Construction. We pride ourselves on our partnership approach, which means you will be encouraged to develop strong client relationships - combining technical know-how with service excellence to exceed your clients' expectations. More ❯