4 of 4 Service Delivery Jobs in Staffordshire

experienced IT professional with strong leadership skills and a passion for delivering excellent customer service? Join Elysium Healthcare as an IT Field Engineer Coordinator (North) to lead and support a team of IT Field Engineers, ensuring the delivery of high-quality IT services across our northern region. This … fantastic opportunity to combine technical expertise with people leadership, acting as the key link between our sites, IT Service Delivery teams, and wider IT functions. You'll play a crucial role in ensuring our hospitals and services have the reliable technology and support they need to deliver outstanding ...

summary The Expenses & EASY System Team Leader is responsible for leading the delivery, administration and continuous development of the Trust's EASY system and expenses services. The post holder will manage a team providing system administration, user access management, compliance monitoring, reporting and customer support, ensuring a high-quality … efficient and responsive service is delivered across the organisation. The role will act as the lead administrator for the EASY platform, overseeing the maintenance and development of electronic forms, workflows and system functionality. The post holder will ensure compliance with Trust policies, financial controls, audit requirements, Information Governance standards ...

technical and operational disciplines Sound technical judgement when resolving critical incidents and assessing system risks Solid understanding of vendor management principles and 3rd party service level agreements What you will be doing Act as the primary technical escalation point for internal teams on system-related issues, maintenance and deployments … support a wide range of on-premise, SaaS and cloud-hosted business applications Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions Manage 3rd party vendors against SLAs to ensure reliable service ...

customers and internal teams throughout project delivery. Support planned maintenance activities, reactive callouts and project installations. Identify opportunities for system improvements, remedial works and service enhancements. Maintain accurate records, including test results, commissioning data, photographs and reports. Ensure all work is completed in accordance with company procedures, client requirements … finding and troubleshooting skills with a logical, methodical approach. Ability to read and interpret technical drawings, specifications and commissioning documentation. Excellent communication and customer service skills. Knowledge of health and safety requirements, RAMS and safe working practices. Full UK driving licence with willingness to travel to customer sites ...