3 of 3 Social Skills Jobs in Burton-upon-Trent

Expected Duration 1 Year 9 Months Positions Available 1 Closing Date Friday, 19th June 2026 Start Date Monday, 6th July 2026 Desired Skills Communication skills IT skills Attention to detail Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills ...

solutions. Essential experience includes: 4+ years’ experience in Business Analysis roles - ecommerce background is essential Ability to explain complex information clearly and succinctly Strong communication and stakeholder engagement skills Experience working cross‐functionally across different business areas Proficiency in Jira, Confluence or Azure DevOps Solid understanding of the full ...

CSAT scores above 4. Understand customer personas and needs, using real-time feedback to enhance service. Manage Trustpilot/Google reviews and maintain clear communication channels. Use CRM tools to monitor engagement and ensure accurate customer data (annual reviews minimum). Build multi-level customer relationships … life planning. Success Measures Net value retention SLA achievement CSAT Revenue growth EBSTA score Requirements Strong written, verbal, organisational and numerical communication skills. Commercial mindset with proven customer/relationship management experience. Minimum 5 years in a relationship-focused role. A detailed individual, skilled in managing complex conversations and long ...