Support Analyst
Bury St Edmunds, Suffolk, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Cooper Lomaz Recruitment Ltd
ll be the first point of contact for their customers IT queries. Working within a team of Support Analysts you will ideally have a lean/preference supporting the financial modules, so prior experience supporting financial application related to purchase ledger or accounts is preferable, The role comes with the option to work onsite in their office full time as … hybrid or remote options. Key responsibilities First point of contact for customer support needs. Diagnose and resolves line support issues across the companies ERP software with a lean-to finance/financial application support Deliver excellent customer service, including the ability to speak comfortably on the phone to a range of customers. A focus on the support queries related to … the ERP's financial modules. Skills & Experience 1st to 2nd Line Support experience Ability to quickly pick up bespoke software Experience on financial software such as sage etc is preferred. A knowledge of SQL scripting and SQL Server Reporting Services (SSRS) would be advantageous. Strong customer service history and communication skills. Why Join Us Join a welcoming and well-established More ❯
Employment Type: Permanent
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