2nd Line IT Support Engineer / Analyst
- Hiring Organisation
- Smartsearch Recruitment
- Location
- Caerphilly, Gwent, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000/annum Excellent benefits
service improvement, customer support and operational technical delivery. The environment is Microsoft-focused and offers excellent exposure to Microsoft 365, Intune, Entra ID, Azure-based technologies, endpoint management, infrastructure support and modern workplace environments. Key Responsibilities: • Deliver high-quality 2nd line technical support across desktop, server and cloud environments … WiFi • Excellent communication and customer service skills • Experience working within an MSP, managed services or multi-customer environment would be highly beneficial Desirable Experience: • Azure or AWS exposure • VMware or Hyper-V virtualisation technologies • PowerShell scripting or automation experience • ITIL awareness or certification • Backup and recovery technologies • Experience supporting ...