2 of 2 Customer Service Jobs in Caerphilly

Service Administrator Location: Caerphilly Salary: £28k Job Type: Hybrid The Role We are looking for an organised and customer-focused Service Administrator to join a busy service team in Wales. This is a varied role supporting customers, engineers and service management to ensure service … working in a fast-paced environment where organisation, communication and attention to detail are key. This is what you'll be doing As Service Administrator , you'll provide essential administrative and coordination support across the service operation. Coordinate and maintain the contract diary, helping to ensure service ...

Leading cross-functional improvement projects from discovery and process designthrough totesting, implementation,adoptionand benefitrealisation. Developing clear business cases, deliveryplansand success measures, using operational, financial, customer and colleague data todemonstratevalue. Identifyingwhere approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security,privacyand responsible AI requirements. … solving skills. Experience working across functions and influencing senior stakeholders without direct authority. Commercial awareness and the ability to connect improvements to cost, productivity, customer service,qualityand risk. Experience supporting the adoption of new systems,processesor ways of working. A practical understanding of automation, generativeAIand agentic AI, including ...