1 to 25 of 37 Customer Service Jobs in South Wales

Account & Customer Relationship Manager – Managed Services Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE Location: Wiltshire hybrid with regular travel Department: Service Management – Sales Reporting to: Head of Managed Services Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the … only allow UK British nationals to apply. NexGen Associates are working with an IT Defence Consultancy who have a managed services department. They are looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an … ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship management Be the primary point of contact for assigned customers Develop a clear understanding of customer needs, objectives and IT requirements Run regular service reviews and business relationship meetings Champion the More ❯

Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population. We believe in the value of providing … include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new More ❯

What's In It for You? We believe in rewarding talent. Here's what you can expect: Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

Are you a people-focused leader who thrives in fast-paced, customer-driven environments? We're looking for a Head of Service Desk to join our award winning client on a permanent basis to lead their talented Service Desk teams and ensure the delivery of exceptional customer support. In this key role, you'll oversee the … day-to-day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuous improvement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under pressure, communicating clearly, and … find solutions quickly and efficiently. You'll play a key part in shaping how our client delivers outstanding service. What you'll be doing: Lead, motivate, and develop the Service Desk teams to deliver top-tier support. Ensure SLAs and KPIs are consistently achieved. Manage rotas and workloads to keep 24/7 coverage running smoothly. Drive process improvements More ❯

Are you a people-focused leader who thrives in fast-paced, customer-driven environments? We're looking for a Head of Service Desk to join our award winning client on a permanent basis to lead their talented Service Desk teams and ensure the delivery of exceptional customer support. In this key role, you'll oversee the … day-to-day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuous improvement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under pressure, communicating clearly, and … find solutions quickly and efficiently. You'll play a key part in shaping how our client delivers outstanding service. What you'll be doing: Lead, motivate, and develop the Service Desk teams to deliver top-tier support. Ensure SLAs and KPIs are consistently achieved. Manage rotas and workloads to keep 24/7 coverage running smoothly. Drive process improvements More ❯

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business targets … by dealing with any service and complaint issues from customers. You will provide a single point of contact directly for clients experiencing service issues. You will manage the pre- and post-sale relationship with high value clients. You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client. You will create More ❯

Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests. Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation Documentation, creation, update and keeping to date. Assist in the migration … Strong communication skills both verbal and written Be able to think ‘out of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and … Windows Terminal Server/RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions More ❯

value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and … management by: Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. … Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing. Build resilience for individuals and our teams. The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. The arrangements and frequency More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide … can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls … Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity/skillset/knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide … can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls … Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity/skillset/knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to More ❯

Experience facilitating formal workshops with clients to define and clarify business requirements. Advanced Microsoft Dynamics 365 CE/CRM functional certification (e.g., Microsoft Certified: Dynamics 365 Marketing, Sales, or Customer Service Functional Consultant Associate) or equivalent. Strong background in systems strategy, requirements gathering, testing, training, support procedures, and post-implementation support. Excellent communication skills, capable of explaining complex More ❯

South Wales Provide hardware break-fix services and general troubleshooting (training available) Support clients with Microsoft technologies including Windows 7/10/11 and Office 365 Maintain excellent customer service and communication standards Participate in an on-call rota when required Ensure compliance with Government and customer-specific security clearances Requirements Full UK driving licence and … role) Proven ability to work independently and as part of a team Strong knowledge of the Microsoft product suite Experience with hardware break-fix (preferred but not essential) Excellent customer-facing skills and communication abilities Willingness to undergo necessary security clearances What's in it for you? - Our client lovesto reward their people for doing a great job. This More ❯

and support for clients Microsoft infrastructure management Supporting the team and junior members of staff Rotating night shifts The Person : IT support experience in infrastructure, Level 3 or similar Customer service experience and good communication Degree or similar in an IT related field Wants to work nights on a rotating shift Reference : 22302 If you are interested in More ❯

and support for clients Microsoft infrastructure management Supporting the team and junior members of staff Rotating night shifts The Person : IT support experience in infrastructure, Level 3 or similar Customer service experience and good communication Degree or similar in an IT related field Wants to work nights on a rotating shift Keywords : IT Support, Level 3 Support, 3rd More ❯

and support for clients Microsoft infrastructure management Supporting the team and junior members of staff Rotating night shifts The Person : IT support experience in infrastructure, Level 3 or similar Customer service experience and good communication Degree or similar in an IT related field Wants to work nights on a rotating shift Keywords : IT Support, Level 3 Support, 3rd More ❯

and support for clients Microsoft infrastructure management Supporting the team and junior members of staff Rotating night shifts The Person : IT support experience in infrastructure, Level 3 or similar Customer service experience and good communication Degree or similar in an IT related field Wants to work nights on a rotating shift Keywords : IT Support, Level 3 Support, 3rd More ❯

and support for clients Microsoft infrastructure management Supporting the team and junior members of staff Rotating night shifts The Person : IT support experience in infrastructure, Level 3 or similar Customer service experience and good communication Degree or similar in an IT related field Wants to work nights on a rotating shift Keywords : IT Support, Level 3 Support, 3rd More ❯

Responsibilities 1. Strategic Planning & Roadmap Development Create a comprehensive AI and automation strategy aligned with group-wide business objectives. Evaluate all departments — including production, logistics, commercial, HR, finance, and customer service — to uncover AI opportunities. Prioritize initiatives based on ROI, scalability, and operational relevance. Stay informed on emerging AI trends in manufacturing, logistics, and consumer goods. Contribute to More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … In our Operations Collective, you'll have the opportunity to embed into an area that is the heart of how we work with our customers' problems - delivering award winning customer support - and is full of data challenges. Data and Machine Learning supports all aspects of Operations, from workforce planning to customer support experience, to enabling teams to work … an agile product environment. You'll champion the use of data, bring ideas to life through a rigorous analytical approach. Your work will focus on improving our efforts in customer demand insights & help assistance. You'll help your team grow, hiring new team members, supporting their personal development. You will manage a team with Data Scientists and Data Analysts More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … In our Operations Collective, you'll have the opportunity to embed into an area that is the heart of how we work with our customers' problems - delivering award winning customer support - and is full of data challenges. Data and Machine Learning supports all aspects of Operations, from workforce planning to customer support experience, to enabling teams to work … an agile product environment. You'll champion the use of data, bring ideas to life through a rigorous analytical approach. Your work will focus on improving our efforts in customer demand insights & help assistance. You'll help your team grow, hiring new team members, supporting their personal development. You will manage a team with Data Scientists and Data Analysts More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Cardiff and Surrounding areas Up to £34,000-£39,000 Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Galaxy would be beneficial) • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

Work internally with marketing and sales to ensure clear copy parameters and attendee demographics are met. Liaising with key sponsors to deliver their contracted speaking opportunities whilst delivering excellent customer service Updating of websites with agendas and speakers Attend events and ensure conference tracks run smoothly PREFERRED QUALIFICATIONS/EXPERIENCE Degree educated At least 1 year of conference More ❯

all modern manufacturing concepts such as; JIT, Kaizen, Zero Defects, SPC, TQM and TPM. Experienced in driving continuous improvement activities and projects for assigned measurables. Highly motivated, results orientated customer service orientated, leadership and communication skills. Some PC/Software repair and recovery skills would be an advantage. Have a detailed understanding of facilities requirements for tools. Power More ❯

multi-national corporations as well as SMEs. The potential new sales opportunities are excellent. Duties will include: Develop and execute sales strategies to achieve sales targets and expand our customer base Build and maintain strong relationships with existing and new customers through regular visits and communication, which will involve extensive UK travel Work closely with our internal team to … identify new business opportunities and effectively target them Maintain and exceed the highest standards of professionalism and customer service Assist with the development and implementation of marketing strategies to generate new business Keep up to date with competitors, new products and changes within the marketplace Use and maintain CRM for all sales and marketing activities Skills and experience More ❯