1 to 25 of 26 Customer Service Jobs in South Wales

sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual … that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell ...

currently recruiting for a Service Delivery Manager to join a leading Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels … service delivery within a fast-paced managed services environment. This is a predominantly remote role with one day per week required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' The role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue … enhancement. This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints. Key Responsibilities Own the customer contract and service obligations, identifying risks ...

product ownership role for the technology underpinning CRM across the business. About the role The organisation runs HubSpot as the operational backbone of customer service, sales and its contact centre, with a bespoke front end built for customer service teams and dedicated tooling for sales. HubSpot … already in use, including a live chatbot, and the business also runs Optimizely alongside advanced marketing and service automation. The CRM Product Manager will take ownership of the strategy and roadmap for this environment, working closely with IT, Digital and external suppliers to ensure the platform continues to deliver ...

year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart … internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language Monitor systems and suppliers to proactively identify any issues ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

Promote company events and webinars through LinkedIn and other social platforms. Engage VIP prospects and key decision makers to maximise event attendance. Maintain accurate customer and prospect data within Salesforce. Produce activity and performance reports. Support tender and procurement opportunities where required. Deliver exceptional customer service throughout … curious, confident communicators and enjoy speaking with customers. You'll likely have: A degree (preferred but not essential) or experience in sales, business development, customer service, marketing or another commercial environment. Excellent communication and relationship-building skills. Confidence speaking with customers over the phone and via email. Strong ...

career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard … sustainable, efficient service. Below is an outline of the of your main duties, relevant skills, experience, and training needed for the role: Manage the customer from receipt of the job, ensure good communication is delivered throughout. Review client job promotion to ensure we accept works to a high standard. ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Perm available if needed About the Opportunity IntaPeople are working with a well-established organisation undergoing significant investment in its digital platforms and customer systems. As part of their continued growth, they're looking for an experienced Senior Dynamics 365 CRM Developer to play a key role … methodologies. Knowledge of source control and DevOps tooling. Strong problem-solving and stakeholder management skills. Experience across one or more of the following: Sales , Customer Service, Field Service or Marketing The Role As a Senior Developer, you'll work across Dynamics 365, Azure, and the Microsoft Power ...

remains accurate and up to date. The Role Working within a busy and supportive team, you will be responsible for maintaining pricing information, updating customer quotations and ensuring data is accurately entered across internal systems. You will also provide excellent customer support, process customer sales information … assist with the administration of customer agreements. This role would suit someone who enjoys working with figures, has excellent attention to detail and takes pride in producing accurate, high-quality work. Key Responsibilities Accurately input and maintain data across internal systems. Update customer quotations and pricing information. Process ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. … exciting opportunity has arisen to join the Single Corporate Services Patient Outcomes team as a Patient Outcomes Officer. This role sits within a collaborative service working across Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust, supporting the delivery of high-quality patient outcomes across both organisations. ...

manage and coordinate with third party vendors • Ability to work independently and collaboratively in a team environment • Experience with documentation and process improvement • Strong customer service orientation with hands on mentality to support users • Ability to manage multiple priorities and meet deadlines • Knowledge of IT security principles ...

leading financial services organisation is seeking an experienced Infrastructure Operations Engineer to join its technology function. This organisation is committed to delivering exceptional customer service through reliable, secure and resilient technology platforms. With a strong focus on collaboration, continuous improvement and employee wellbeing, this is an excellent opportunity … senior escalation point within the team, you will provide expert third-line support and contribute to the successful delivery of operational and service improvement initiatives. The role will involve managing platform health through enhanced monitoring, automation and operational tooling. You will oversee system and database administration activities, ensuring performance ...

+ Pension 6-Month Fixed-Term Contract - Immediate Start Are you an IT Technician or IT Support professional looking to join a growing Managed Service Provider where you will provide essential on-site support within a secondary school environment? Brilliant opportunity on offer to develop your technical experience while … supporting a wide range of computer hardware, software, network systems and digital learning platforms within a busy educational environment. This growing Managed Service Provider delivers technical support to schools and educational organisations. Due to continued growth, they are now looking for a proactive Secondary School IT Technician to provide ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

intercom systems. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team Strong communication and customer service skills. Experience with Verkada security systems is an advantage Hold a Full Valid UK Driving Licence ...

pipeline through lead generation, referrals, and conversions. Collaborate effectively: Work seamlessly with internal teams, including the field-based development management team, to ensure excellent customer service and efficient lead follow-up. You Bring Proven sales record: Demonstrated ability to achieve and exceed sales targets, with experience ...

plumbing. In this role you'll undertake a wide range of electrical maintenance and improvement works, ensure compliance with current regulations, provide excellent customer service, and work collaboratively within a multi-trade team. Participation in an out-of-hours callout rota is required. This is an excellent opportunity … skilled and customer-focused electrician looking to make a real difference within local communities. A full UK driving licence is essential for this role Specifically, in the role you will: Possess practical, productive and electrical engineering skills with adequate technical knowledge so as to be able to work ...

development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing To provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment. To ensure customers receive … satisfactory service in line with agreed service level agreements. Provide a technical service for both installation and de-installation of Ricoh Graphic Communication products, ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations. Ensuring customers are kept up to date ...

client, a well-established and growing engineering manufacturer, is looking to recruit a motivated Business Development Manager to drive new business growth, strengthen customer relationships, and expand market presence across key industrial sectors. This is an exciting opportunity for a commercially driven sales professional who thrives on winning … long-term relationships with customers across a range of industries. You will play a key role in executing sales strategies, delivering product presentations, conducting customer site visits, and managing opportunities from initial enquiry through to order placement. Key Responsibilities Identify and develop new business opportunities through market research ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales account management role where you will proactively support the Sales Teams with high value customers. This is not a new business cold calling role, you will only deal with current clients. ...

site. Fire, security and building systems monitoring, including CCTV. Identifying and reporting Health & Safety issues and carrying out first aid if necessary. Responding to customer requests and queries Maintaining records including incident reports using computer- and paper-based systems Carrying out any other reasonable duties as requested by ICTS … this role you will also need: Excellent communication, organisation and interpersonal skills The ability to remain calm and professional under pressure Experience in a customer-facing role, ideally in security Five years' checkable history and references To pass a criminal records check (CRC) to the required standards The following ...