1 to 25 of 67 Customer Service Jobs in South Wales

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You … will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You … will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You … will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

cameras, vehicle warning safety kits, FORS compliance kits, CCTV and 360 cameras. We have an outstanding record of high-quality work delivery and excellent customer service and so you must have high standards, an eye for detail, and take real pride in your work. Youll have excellent customer service and communication skills; talking customers through the work undertaken, how to best use the products/services provided, and answering queries to a high standard. Youll also have excellent admin & organisational skills, ensuring the timely and accurate completion of paperwork that reflects the needs of customers and … youll be provided with a company van. You must therefore have a current and valid driving licence. Key parts of the role Travelling to customer locations to install products such as vehicle alarms, trackers, beacons, reverse cameras, witness cameras, vehicle warning safety kits, FORS compliance kits, CCTV and More ❯

markets. Please learn more about Nextbase at . About the Role We are looking for an organised, detail-oriented individual to join the Global Customer Services team as our Global Head of Customer Services reporting to Executive Management. The Global Head of Customer Services must have a … strong focus on delivering an exceptional customer experience at every touchpoint. This role is responsible for driving the vision, building scalable processes and driving cross-functional initiatives that ensure support interactions consistently reflect our customer-first values. The responsibilities of the Global Head of Customer Services will … interact with and support our customers. To be successful in this role you will need to embrace the challenge of constantly gathering and analysing customer feedback and developing systems and processes that supports them globally in terms of support of installation, setup, use and upgrade of Nextbase solutions across More ❯

//nextbase.com/about-us/. About the Role We are looking for an organised, detail-oriented individual to join the Global Customer Services team as our Global Head of Customer Services reporting to Executive Management. The Global Head of Customer Services must have a … strong focus on delivering an exceptional customer experience at every touchpoint. This role is responsible for driving the vision, building scalable processes and driving cross-functional initiatives that ensure support interactions consistently reflect our customer-first values. The responsibilities of the Global Head of Customer Services will … interact with and support our customers. To be successful in this role you will need to embrace the challenge of constantly gathering and analysing customer feedback and developing systems and processes that supports them globally in terms of support of installation, setup, use and upgrade of Nextbase solutions across More ❯

is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. This role will suit an enthusiastic customer service focused individual with previous experience of working within the ICT sector, preferably in an IT and/or a Telecoms Helpdesk role. … First Call Resolution" Troubleshoot and resolve hardware and software issues Communicate clearly and effectively. Experience required: An ICT and/or Telecoms background with service desk experience is essential Customer service experience is essential Comfortable using CRMs and documentation solutions The ability to work quickly, calmly and More ❯

is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. This role will suit an enthusiastic customer service focused individual with previous experience of working within the ICT sector, preferably in an IT and/or a Telecoms Helpdesk role. … First Call Resolution" Troubleshoot and resolve hardware and software issues Communicate clearly and effectively. Experience required: An ICT and/or Telecoms background with service desk experience is essential Customer service experience is essential Comfortable using CRMs and documentation solutions The ability to work quickly, calmly and More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. How you'll contribute: Lead More ❯

Service Support Advisor Are you ready to take your career to the next level in the exciting world of software and technology? We are a dynamic company dedicated to revolutionising the way businesses operate and we want you to be a part of it! Location: Cardiff Central Contract Type … weeks with potential to extend What We're Looking For: We're on the hunt for a motivated and professional Service Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support … and liaise with third party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. Collaborate with team members to streamline service delivery processes. Maintain accurate records of customer interactions and service requests. What You Bring to the Table More ❯

Service Support Advisor Are you ready to take your career to the next level in the exciting world of software and technology? We are a dynamic company dedicated to revolutionising the way businesses operate and we want you to be a part of it! Location: Cardiff Central Contract Type … weeks with potential to extend What We're Looking For: We're on the hunt for a motivated and professional Service Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support … and liaise with third party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. Collaborate with team members to streamline service delivery processes. Maintain accurate records of customer interactions and service requests. What You Bring to the Table More ❯

Field Service Engineer (Printers/Photo copier) South Wales (Port Talbot, Newport, Cardiff, Carmarthen) £28,000 - £35,000 + Company Vehicle + Ongoing Training + Career Progression + Pension + Mobile Phone + Laptop Are you a Field Service Engineer with experience installing, repairing, or refurbishing printers or … into senior or management roles? Do you want the opportunity to join a well-established digital office solutions provider, known for their commitment to customer service and supporting businesses across South Wales? On offer is a fantastic opportunity to join a company that values its people, invests in … repairing, or refurbishing printers photocopiers, printers and multifunctional devices. You'll troubleshoot hardware and software issues, provide technical support, and work closely with the service desk to ensure customers receive a prompt and professional service. This role would suit a Field Service Engineer with experience installing, repairing, or More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £25,396.80 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to help … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or our call More ❯

to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity! Your passion … for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help: CCNA qualification Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment) Knowledge of Passive Optical Networks (PONs) and … technology solutions transform the way people live and work and you will be a critical part of that. A typical day might include: Attending customer sites for IT/VOIP service activations and provisions Conducting wireless surveys and handling technical and infrastructure fault calls Collaborating with Senior Project More ❯

to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity! Your passion … for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help: CCNA qualification Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment) Knowledge of Passive Optical Networks (PONs) and … technology solutions transform the way people live and work and you will be a critical part of that. A typical day might include: Attending customer sites for IT/VOIP service activations and provisions Conducting wireless surveys and handling technical and infrastructure fault calls Collaborating with Senior Project More ❯

IntaPeople are currently supporting a large globally based organisation with the recruitment for an experienced Service Desk Engineer to join their Technology team in South Wales. As an IT Support Engineer, you'll provide first-class support to users across the globe from problem solving to improving systems, and … keeping their digital estate running smoothly. Skills at a glance: Previous experience working within an IT Support function/team/service desk etc 1+ years experience working as an IT Support analyst/engineer A good understanding of IT environments with strong problem solving skills Strong communication skills … both written and verbal Ability to build relationships and provide high level of customer service What you will be doing: Maintaining the highest possible service level agreements for the business Supporting internal users with the installation, configuration and ongoing usability of Laptop, Desktop computers, Printers etc Provide More ❯

IntaPeople are currently supporting a large globally based organisation with the recruitment for an experienced Service Desk Engineer to join their Technology team in South Wales. As an IT Support Engineer, you'll provide first-class support to users across the globe from problem solving to improving systems, and … keeping their digital estate running smoothly. Skills at a glance: Previous experience working within an IT Support function/team/service desk etc 1+ years experience working as an IT Support analyst/engineer A good understanding of IT environments with strong problem solving skills Strong communication skills … both written and verbal Ability to build relationships and provide high level of customer service What you will be doing: Maintaining the highest possible service level agreements for the business Supporting internal users with the installation, configuration and ongoing usability of Laptop, Desktop computers, Printers etc Provide More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … problems and change lives through Monzo ️ Our Complaints function sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we're looking … things where we've not got it right the first time - we'd love to hear from you! Learning all about the Financial Ombudsman Service (FOS) and the FOS complaints process at Monzo Monitoring the FOS Complaints inbox and communicating with FOS investigators on a regular basis Handling FOS More ❯

Customer Services/Claims Handler (Travel Insurance) Cardiff - 2-3 days a week onsite Salary 22,000 - 24,000 depending on experience + benefits Mon-Fri - 37.5 hours a week CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued … week) with 2-3 days per week required in the Central Cardiff office. Some duties you will be carrying out: Provide high level of customer services throughout the claims process Assess liability and indemnity on the claim Identify and refer fraud indicators Negotiate settlement of claims Experience/Skill More ❯

Customer Services/Claims Handler (Travel Insurance) Cardiff - 2-3 days a week onsite Salary £22,000 - £24,000 depending on experience + benefits Mon-Fri - 37.5 hours a week CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued … week) with 2-3 days per week required in the Central Cardiff office. Some duties you will be carrying out: Provide high level of customer services throughout the claims process Assess liability and indemnity on the claim Identify and refer fraud indicators Negotiate settlement of claims Experience/Skill More ❯

your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with More ❯

top up will be in place until the annual pay uplift for 2025/26 is confirmed Job overview NWSSP - NHS Wales Procurement Shared Service is an established Procurement Service assisting the Health Boards and Trusts across Wales to deliver patient centred services. We are an award-winning … service focusing on value, safety, excellence, innovation and quality. Our aim is to have seamless procurement processes in place that releases clinical time to focus on patient care and develop a value based procurement approach based around patient outcomes. A Senior Procurement Manager role has arisen in the NWSSP … We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. More ❯

directly with key stakeholders to turn their requirements into action What we’re looking for: Strong experience developing CRM solutions in Dynamics365 , particularly in Customer Service, Sales, and Field Service modules Expertise in C#, .NET, ASP.NET in modern environments (preferably .NET 6) What will set you apart More ❯