IT Service Desk Analyst
- Hiring Organisation
- CheckFire Ltd
- Location
- Bedwas, Caerphilly, UK
maintain end-user guides and knowledge-base articles. Systems, Devices & Infrastructure Support Prepare, configure, and deploy laptops, desktops, printers, mobile devices, and peripherals. Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive. Assist with network troubleshooting (WiFi issues, basic connectivity checks). Maintain and update asset inventory records. Security … activities as required. Requirements Essential Experience in a similar IT support/helpdesk or service-desk environment. Strong knowledge of Windows operating systems and Microsoft 365. Basic understanding of networks, user administration, and hardware troubleshooting. Excellent communication and customer-service skills. Ability to prioritise tasks in a fast-paced ...