2 of 2 Remote Problem Management Jobs in Caerphilly

crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes. Key Responsibilities D eliver outstanding 3rd line … and manage endpoint security solutions, patching, and compliance policies. Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers. Lead major incidents, problem management, and root cause analysis. Collaborate with project teams on EUC transformation initiatives. Maintain and update IT documentation and processes. Working Hours The … rota for remote out-of-hours technical support is also expected. Essential Experience Proven experience as a senior engineer within an MSP environment. Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework More ❯

crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes. Key Responsibilities D eliver outstanding 3rd line … and manage endpoint security solutions, patching, and compliance policies. Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers. Lead major incidents, problem management, and root cause analysis. Collaborate with project teams on EUC transformation initiatives. Maintain and update IT documentation and processes. Working Hours The … rota for remote out-of-hours technical support is also expected. Essential Experience Proven experience as a senior engineer within an MSP environment. Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework More ❯