2 of 2 Remote/Hybrid Social Skills Jobs in Caerphilly

Microsoft Office, Outlook and Microsoft 365 applications Carry out basic user account and access administration Escalate more complex incidents while maintaining ownership and customer communication Maintain accurate ticket updates, technical documentation and knowledge articles Work collaboratively with 2nd and 3rd line engineers and other technical teams Work flexible start … Skills & Experience Required: Previous experience in an IT service desk, helpdesk or end-user support role – ideally around 2–3 years Strong customer communication skills, with the confidence to support users at all levels Good troubleshooting and problem-solving ability Experience supporting Windows desktop and laptop operating systems ...

management to ensure service contracts are delivered efficiently and to a high standard. You'll be working in a fast-paced environment where organisation, communication and attention to detail are key. This is what you'll be doing As Service Administrator , you'll provide essential administrative and coordination support across … administrative, customer service or coordination role. Strong organisational skills and excellent attention to detail, with the ability to maintain accurate records. Confident communication skills, both over the telephone and by email, with a professional and customer-focused approach. Good IT skills, including experience with Microsoft Word ...