5 of 5 Remote Customer Experience Jobs in Cambridge

tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Software Support Specialist: Respond to customer inquiries via chat, email, and ticketing systems Troubleshoot and … escalate product issues Create and update help articles and tutorials Analyse user behaviour and support Customer Success using Gainsight Collect feedback to help improve the product and user experience Requirements for the Software Support Specialist: 2+ years in customer support, customer success, or educational content Strong communication, problem-solving, and organizational skills Experience with Microsoft …/SharePoint Accounting background or experience with accounting software/workpapers Bonus: SaaS experience, content performance tracking, or UX knowledge What We Offer for the Software Support Specialist : Competitive pay and benefits Fully remote work A chance to shape customer experience and content strategy Supportive, collaborative team making an impact in the accounting industry By applying More ❯

External Services, Amazon Connect Job ID: Amazon Web Services, Inc. As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive … and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is a cloud-based contact center service that … enables businesses to provide superior customer service at a lower cost. The Workforce Acceleration team within Amazon Connect is redefining how businesses manage and resolve work at scale. Our vision is to empower a hybrid workforce where humans and AI work together seamlessly to deliver faster outcomes, lower costs, and better customer experiences. Amazon Connect Cases is a More ❯

adopted by the business. Evaluate reporting on the performance of IT services, ensuring they meet the performance standards required by business operations and prioritise continuous improvement to drive excellent customer experience. Required Skills and Experience: Demonstrated ability to build rapport and credibility with stakeholders at all levels Highly skilled in negotiating and solving problems to achieve mutually beneficial … skills, complemented by strong presentation capabilities. Proven ability to maintain and enhance credibility within the business community through effective relationship management and domain expertise. "Nice To Have" Skills and Experience: Experience in delivering projects on SAP Employee Central, ServiceNow, Digital Platforms or other related systems! In Return: We are proud to have a set of behaviours that reflect More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key—you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring More ❯