25 of 25 Customer Service Jobs in Cambridge

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key—you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and More ❯

Service Delivery Performance Specialists page is loaded Service Delivery Performance Specialists Apply locations Cambridge time type Full time posted on Posted Yesterday job requisition id 555123 Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence by enhancing operational performance, productivity … continuous improvement, root cause analysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing actual service delivery outcomes against … functional project teams to collect install base data necessary to meet quality and regulatory (Q&R) standards and fulfill data requirements for licensed software and hardware assets under managed service contracts. Support Strategic Improvement Initiatives Acts as a key contributor in continuous improvement programs by delivering data-driven insights, tracking service delivery trends, and enabling informed decision-making More ❯

Field Service Engineer Our client, leading inspection machinery manufacturers, are seeking to add a competent, versatile Engineer to their Field Service team. Field Service Engineer - duties This broad and varied service role includes carrying out repairs, commissioning, calibration and upgrades of equipment at customer sites as well as providing remote technical support via phone and … email plus other related duties. Field Service Emgineer - requirements The position requires an Electrical/Electronics qualification (ONC minimum), ideally with experience in a field-based role. Well-developed customer service and communication skills are essential attributes along with an organised approach to working, the ability to problem solve and a full, current driving license. PLC programming … knowledge and an appreciation of PC hardware are advantageous. Field Service Engineer - salary Basic salary £35,000 - £38,000 OTE to £60,000 including bonus and overtime. More ❯

services in satellite offices by working closely with non-technical representatives Supporting with system audits, such as checking access rights and reporting on inactivity Collaborating with the remote managed service provider (MSP) to provide deskside support Representing the TechOps team across the company by explaining IT processes, announcing changes, soliciting feedback, and maintaining strong relationships with other teams Travelling … communicate confidently and professionally to both technical and non-technical audiences Exceptional organisational skills and attention to detail, with a commitment to delivering the highest standards of quality and customer service The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate timelines with others A proactive mindset, enabling you to problem-solve … a medical history disregard basis Paid study leave and funding for external qualifications Critical Illness Cover, Income Protection and Life Assurance Paid and unpaid sabbaticals based on length of service APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF More ❯

ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow … and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in ServiceNow, ITIL, or Agile (e.g., CSM) Other Details Inside IR35 - must work via an umbrella company More ❯

ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow … and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service management frameworks Nice to Have Experience working in Managed Services environments Certifications in ServiceNow, ITIL, or Agile (e.g., CSM) Other Details Inside IR35 - must work via an umbrella company More ❯

with UK, Ireland, and occasional international travel) Department: Digital Solutions Reports To: Digital Solutions Team Leader Join ZEISS as a Digital Solutions Engineer Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This … management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products. Key Responsibilities As a Digital Solutions Engineer, you will: Technical Support & Customer Service Deliver remote and telephone support to customers and internal teams Diagnose software application issues and network connectivity problems Perform software upgrades and maintain detailed CRM records Provide … expert application support for ZEISS digital solutions Pre-Sales & Commercial Support Partner with the Sales Team to provide technical input during customer meetings and tender processes Review quotations for technical accuracy Attend customer meetings to support the sales cycle Project Management & Software Deployment Manage and coordinate the installation and upgrade of software Liaise with customers and IT departments More ❯

. Ensure the timely delivery of new products and services, adhering to budgets and project deadlines, all whilst maintaining an unwavering commitment to quality and professional integrity Championing exceptional service . Uphold outstanding customer service standards, balancing varied demands effectively to produce work of the highest quality At Costello Medical, our front-end is powered by Angular … are looking for an enthusiastic and proactive individual who thrives in fast-paced environments. You will possess the drive and motivation to contribute innovative ideas that enhance our technical service offerings, while bringing a collaborative mindset as our TechDev team continues to grow. Essential requirements for the role are: A minimum of 2 years' experience in front-end development … your work . We develop solutions for our clients and colleagues and enjoy seeing first-hand how our work makes a difference, whether it involves supporting innovation in our service offerings or streamlining internal activities. One example is our Delphi App: The energy of a start-up and the resources of an established business . We straddle the best More ❯

Job Title: IT Support Engineer Location: Cambridge, UK Salary: Up to £32,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

Job Title: IT Support Engineer Location: Cambridge, UK Salary: Up to £32,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

Proven work experience as an Application Engineer or similar role Scripting and automation of deployments Experience in deploying, optimising and maintaining software Excellent analytical and problem-solving abilities Great customer service and interpersonal skills Superb collaboration and communication Great organization and time management Relevant training and/or certifications as an Application Engineer Have knowledge of Virtualized Environments … make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing … enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be More ❯

deals as well as expansion deals with your key accounts. This role is highly visible across the organization and has cross functional interaction with all business units, including Presales, Customer Success, Marketing, Product Management, Delivery, and Finance. We are looking for a tenacious individual with real drive and enthusiasm to transform our customer's business challenges into solutions … work closely with the leadership team to drive revenue growth by providing consultative guidance, high level product pitches and general brand awareness. Your role is instrumental in building trusted customer relationships, leading to a qualified pipeline of legitimacy and substance. Supervisory Responsibilities Not for 2025 Duties/Responsibilities Accountability and generation of new leads and opportunities in your target … market/s utilizing best practice methods augmented by creativity, OOTB thinking and daring. With high energy and belief - engage with multiple customer contacts (shop floor to C-Suite) within a given account, ensuring that multiple trusted points of contact are established - so avoiding the risks of 'single point selling'. Create and execute account plans, mutual engagement plans More ❯

commercial success. About the Role This is a strategic role within a collaborative Product Management team. You'll be central to shaping the product roadmap and ensuring it meets customer needs across a global client base. From gathering user feedback to translating technical requirements, you’ll bring together internal teams, external customers, and commercial goals to drive innovation and … performance Own product P&L and drive return on investment across key offerings Translate market insights into clear, actionable product requirements Work with internal departments including engineering, sales, marketing, customer service and bid teams Present product vision and strategy across all levels of the business Attend industry events, gather market intelligence, and research competitor offerings Manage roadmap planning … related technical field Experience with LTE technologies or connected hardware products Proven leadership and stakeholder management across technical and non-technical teams Strong analytical and decision-making ability, balancing customer need with commercial viability Excellent written and verbal communication skills, able to present complex ideas clearly Strong attention to detail, process ownership and documentation skills Capable of working independently More ❯

Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right More ❯

of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this More ❯

of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this More ❯

of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this More ❯

technical laboratory automation services, including multivendor instrument, information technology and validation/compliance services when applicable. The individualwill work as part of Zifo's Lab Automation team to implement customer needs and address gaps to propose solutions for the desired automated state. He or she will work with business users and managers of customers in conjunction with the internal … Zifo support teams. Provides technical support of customer laboratory environments Ensure that common automation equipment is properly maintained and in good working order. This includes stand-alone liquid handlers (Hamilton, Echo, Tecan, etc), plate readers (SpectraMax, Envision, Neo2, etc) plate washers/dispensers, as well as several fully integrated robotic systems. Install, operate, maintain, QC, troubleshoot problems, create methods … and best practices Perform system preventative maintenances based on client's schedule, if applicable Required Skills: Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code Experience in the operation, maintenance, troubleshooting and scripting for liquid handlers, dispensers, plate washers, plate readers, Octet, etc. required. Programming experience using Python, Java, C# More ❯

Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right More ❯

of 1st line support, data analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel. Beyond this More ❯

delivering seamless workplace experiences for their employees. As they continue to invest in cutting-edge tools and collaboration platforms, we're looking for someone who's passionate about tech, service-oriented, and excited to keep people connected. The Role We're looking for an AV & Collaboration Support Engineer to be the go-to person for all things Zoom, Slack … Comfortable working with employees of all levels, including execs. Great troubleshooting, communication, and time management skills. Familiarity with ServiceNow or similar ticketing systems (a bonus, not required). Strong customer service mindset and a problem-solving attitude. Apply now to help shape a world-class digital workplace experience More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

problems and finding solutions. Continuous design improvement of existing products, to achieve performance improvements, cost-down targets, and part obsolescence management. Provide technical support to the Quality, repair, and customer services functions. Writing requirements, technical reports, and keeping up to date with developments in technology and regulations. Management of external electronics/firmware/software design contractors as needed More ❯

maintaining installation and configuration procedures, based on AWS and on-premises environment. • Developing and maintaining automation, orchestration, and playbooks/scenarios. • Design and implement tools for the engineering and customer service teams that create and support MENA Payment team's current and future products • Design and implement solutions to monitor service health, perform log analysis, and automate More ❯