23 of 23 Customer Service Jobs in Cambridgeshire

Romanian-Speaking Service Desk Adviser Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough. We are currently seeking Romanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This … issues Guiding users through solutions via phone and email Escalating technical issues where required Maintaining accurate documentation and support notes Supporting continuous improvement across service processes Delivering excellent customer service and building strong client relationships Who We're Looking For: Fluent in English and Romanian (written ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates … with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support. Location: Peterborough Hours: 37.5 hours per week, between 7am – 7pm, with flexible ...

Service Desk Team Leader Hybrid to Chesterfield or Peterborough We're looking for a Service Desk Team Leader who will be accountable for supervising the day-to-day operations of the IT Service Desk team, ensuring timely and effective resolution of incidents and service requests. This … role supports the Service Desk Manager by coordinating team activities, monitoring performance, and acting as an escalation point for complex issues. The Team Leader plays a key role in maintaining service quality, mentoring team members, and driving continuous improvement. Key Accountabilities & Responsibilities: Supervise and coordinate the daily activities ...

problems. The IT Helpdesk Support Specialist will be the first point of contact for IT-related inquiries and will ensure a high level of customer service and problem resolution for all IT-related requests. Responsibilities: Helpdesk Support: Receive and respond to IT-related inquiries from end-users through … other peripherals. Provide technical assistance for software applications and recommend solutions to resolve problems. Incident Management: Log and track all support incidents and service requests using the IT ticketing system. Prioritize and manage multiple support requests to ensure timely and effective resolution. Escalate complex issues to appropriate IT support ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

launch your career in IT and data administration while gaining a fully funded qualification? We are looking for an enthusiastic and motivated Apprentice Service Desk Administrator to join our dynamic MIS team at Inspire Education Group. This is an exciting opportunity to support our commitment to continuous improvement … developing a high-functioning service desk. Working simultaneously towards a Level 3 Apprenticeship Standard (Digital Support Technician) , you will act as the first line of support for all stakeholders, undertaking a variety of data administration tasks with a high level of accuracy and providing excellent customer service. About ...

excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering … specialist applications and services. Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through to resolution ...

Field Service Engineer – EPoS & IT Support Peterborough/Kings Lynn Area Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some of the UK’s most recognisable … brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly and quarterly bonus ...

Data Engineer Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Help build, implement and contribute to best practices within the engineering environment such as naming conventions ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Fixed Term Contract: until 31st December 2026 As a Service Desk Analyst at O2 Daisy, you'll be the first friendly and professional point of contact for our business customers when they need support. … play a vital role in keeping services running smoothly by responding to incidents and service requests, listening carefully, and making sure each interaction leaves customers feeling informed and supported. This is a great opportunity for someone with a strong customer service background who enjoys problem solving ...

Data Governance Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … organisation, as well as to grow and evolve the use of data providing a better journey for our clients and their customers. Delivering excellent customer journeys is core to Diligenta’s ‘One Diligenta’ model strategy and is key to Building “Purpose and Pride”. Responsibility for and governance around ...

career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were … part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/off, 12-hour ...

Fire & Security Service and Small Works Engineer Peterborough & Surrounding Areas Salary up to £38,000 + Company Van + Benefits Our client is a well established and growing fire and security company, currently looking to recruit a Fire & Security Service and Small Works Engineer to cover the Peterborough … catchment area . This is an excellent opportunity for an engineer who enjoys a mix of service, maintenance, fault finding and small installation works , working across a varied customer base and modern systems. The Role Service, maintain and fault find fire alarm and security systems Carry ...

passionate about technology, great with people, and ready to kick-start a career in IT support? Our client, an established Managed Service Provider (MSP) with over 20 years of industry expertise, is looking for a motivated Business IT Support Engineer Apprentice to join their growing team. This … genuinely passionate about IT. You’ll thrive in this role if you: Have a strong interest in IT support and troubleshooting Have great communication, customer service, and problem-solving skills Enjoy learning new technologies and working in a fast-paced technical environment Are organised, confident, and have ...

provider in the search for an experienced Fire & Security Engineer to join their growing engineering team in Peterborough This role will focus on the service, maintenance, and repair of fire and security systems across a portfolio of commercial and retail environments. The successful candidate will join a well-established … opportunities for progression. Key Responsibilities for the Fire & Security Engineer Carry out planned preventative maintenance and reactive repairs on fire and security systems Service and maintain CCTV, fire alarm, and associated electronic security systems Respond to service and breakdown callouts within agreed response times Ensure all work ...

network knowledge & troubleshooting Cyber Security threats and tools available to protect against them Cyber Essentials & GDPR policies to keep data safe Good customer service skills, able to understand problems and diagnose faults Able to manage workflow with multiple tickets Experience of Zero Trust solutions - Good written & verbal communication ...

Vehicle, IT Equipment Refer a Friend Bonus, Discounts and Cashback at hundreds of supermarkets and retailers. Health & wellbeing support Employee recognition programme The Role Service, maintain and install fire alarms, CCTV, intruder alarms and access control systems Deliver a high standard of customer service and build strong … client relationships Manage your own workload across a regional patch Diagnose faults and carry out effective repairs Complete accurate service and compliance reports Identify system issues and recommend improvements Work to deadlines while maintaining quality standards Ensure full compliance with health & safety regulations Collaborate with internal teams to deliver ...

insurance business. This role is ideal for someone who enjoys building strong client relationships, managing a varied portfolio of commercial clients, and delivering exceptional customer service within a fast-paced environment. The successful candidate will play a key role in managing existing client relationships, supporting new business activity … commercial and mid-market clients Acting as the main point of contact for clients and understanding their evolving insurance requirements Delivering high levels of service and tailored insurance solutions Supporting new business opportunities and contributing to business growth Working closely with internal service teams to ensure efficient onboarding ...

driving licence and a car Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28350 basic salary ...

Vendor Licencing models, application of licenses to IT Systems and import/export procedures between disconnected IT Systems. Have strong knowledge and experience of Service Tooling; including ServiceDesk+, End Point Central, OpMan, ADMan, etc. Using the service tooling to identify under or over usage of applications … these work in the different environments. Have a good understanding of and be able to apply new licenses at renewal points so that service is not impacted. Have good relationship skills to ensure both internal and external stakeholder engagement is maintained. Possess excellent communication skills; Have experience of producing ...

main relationship holder. Manage client accounts and establish strong, long-term client relationships. Respond promptly and effectively to client queries, ensuring exceptional customer service. Review and report on the performance of accounts and digital strategies. Work closely with our web, SEO, and content teams to manage multiple client accounts. ...

other security systems. Carrying out routine planned preventative maintenance (PPM) and fault finding. Ensuring compliance with relevant standards (BS5839, BS5266, NSI, etc.) Providing excellent customer service and maintaining strong client relationships. Participating in the on-call rota and attending emergency call-outs when required. Completing accurate reports ...

passion for IT Excellent communication skills Strong work ethic towards learning new skills Able to work independently and in a team Strong focus on Customer Service ...