2 of 2 IT Support Manager Jobs in Cambridge

Manager, IT Support Engineering Apply locations: United Kingdom - Uxbridge, United Kingdom - Cambridge Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly … in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description IT Support Services is a core job family within Gilead's broader Information Technology (IT) group. IT Support Services supports Gilead operations by providing technical support across the organization in areas such as business systems/applications technical support to enable more efficient business operations. IT Support Services works closely with other IT partner functions to develop and maintain in-depth understanding of business needs and objectives in both business and technology realms. IT Support Services also plays a More ❯

This is a new and varied position required to support the senior leadership team in their plans for both scaling and increasing the productivity of the business. Whilst the role has a substantial operational/business administration element, you will also perform an Account Management/Customer Success role for key business accounts. Ensuring the customers are happy with … implementation and correct usage of a new PSA (Professional Services Automation) Tool, which is being implemented, as well as other internal functions that need key oversight, whilst supporting senior IT staff with diary management and resource scheduling. Over time, the role has the potential to grow into a larger position with responsibility for wider business operations and involvement in … Marketing - Over time, the role could get involved in helping shape/improve their marketing offering, and would likely take the role as a lead contact for any external support/resources in this area. Key Experience Great interpersonal skills, both internally and externally Happy to make contact with existing customers to strike relationships, build rapport and gather feedback More ❯