6 of 6 ITSM Jobs in Cambridge

Key skills and experience: Experience implementing and updating Microsoft applications (Group Policies, Active Directory, Teams, Sharepoint ect) Hands-on experience within a Citrix environment Application packaging, customisation, and deployment ITSM/ITIL framework awareness Strong problem-solving and diagnostic skills with a logical, methodical approach All candidates must be eligible for BPSS and SC Clearance. This means you must be More ❯

to the development of technical methodologies, best practice, policies, procedures and associated documentation Experience of Systems management, using iVanti or SCCM as the deployment infrastructure Knowledge and experience with ITSM/ITIL V3 Reference model. Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as registry-related application problems, clashes between applications etc. Good report writing More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯

analysis of issues with collection and analysis of performance metrics as-required to diagnose complex system problems in a timely manner 11. Ability to integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools 12. Ability to create custom dashboards from the Dynatrace tool based on customer requirements 13. Strong knowledge of APM KPIs and More ❯

planning Ensuring services meet production readiness standards Advising on Early Life Support and embedding continual improvement practices Analysing process performance and driving improvements The ideal profile: 10+ years in ITSM with a strong focus on service transition, governance or assurance Proven success leading ITSM practices in complex or large-scale environments Familiar with IT infrastructure, applications, and the service development More ❯

planning Ensuring services meet production readiness standards Advising on Early Life Support and embedding continual improvement practices Analysing process performance and driving improvements The ideal profile: 10+ years in ITSM with a strong focus on service transition, governance or assurance Proven success leading ITSM practices in complex or large-scale environments Familiar with IT infrastructure, applications, and the service development More ❯