2 of 2 ITSM Jobs in Cambridge

experience of remediation projects, ideally within a PCI-DSS certified environment. • Strong verbal & written communication skills and natural willingness to collaborate across teams and organisations. • Naturally able & productive with ITSM tools such as Jira, ServiceNow etc. Great to haves: • Good knowledge of the various services and capabilities of cloud computing platforms; Ideally AWS • Hyper-V, Microsoft AD, AAD & VMWare experience More ❯

directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote control tools and technologies to assist end users’ as required Documenting systems and procedures as implemented for and on behalf of the customer creating a comprehensive knowledge More ❯