2 of 2 Process Improvement Jobs in Cambridge

essential) and connected SAAS systems. Collaborate with stakeholders across the business, acting as the key point of contact for CRM performance, enhancements, process improvements, governance, and integration projects. Translate business requirements into system specifications, process flows, and configuration documentation. Develop and manage workflows, sequences, and automation processes within … business tools and platforms. Analyse current business processes and identify areas for optimisation through configuration or automation. Ensures all changes follow the change management process and have been communicated to stakeholders. Support change adoption, ensuring colleagues understand and embrace new systems and ways of working. Coordinate system testing, user ...

services meet contractual commitments, SLAs, and customer expectations. Lead and manage onsite service teams. Drive customer satisfaction, retention, and advocacy. Identify service risks, issues, improvement opportunities, and growth potential. Manage customer escalations to timely resolution. Report on service performance, customer health, KPIs, and SLAs. Collaborate cross-functionally to deliver … willing to obtain Security Clearance. Desirable Experience working for a Managed Service Provider (MSP). Strong understanding of enterprise technologies. Experience driving operational or process improvements. Who You Are Customer-focused, proactive, and solutions-driven. Resilient, adaptable, and commercially aware. A collaborative leader with a strong One Roc mindset. ...