5 of 5 Remote Service Delivery Jobs in Cambridge

Service Delivery Performance Specialists page is loaded Service Delivery Performance Specialists Apply locations Cambridge time type Full time posted on Posted Yesterday job requisition id 555123 Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence … by enhancing operational performance, productivity, continuous improvement, root cause analysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing … actual service delivery outcomes against predefined performance targets to inform strategic decision-making. KPI Management and Reporting Oversees the end-to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance monitoring, root cause analysis, and continuous improvement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms to identify and quantify More ❯

of contact between IT and the business, ensuring that IT services and projects align to their priorities. You will help drive the roadmaps that are fed into an overall delivery pipeline, coordinating the delivery of key initiatives, including major operational issues through our Business Apps delivery teams. Own portfolio & service delivery and help drive prioritisation … of work to deliver the best business value Effectively communicate EIT Service delivery status regularly (delivery to operations) Utilise incidents, problem, & request management processes to drive continuous service improvement for their business groups Ensure service continuity by effectively managing and communicating major incidents Support change management and service assurance processes, ensuring that system changes More ❯

structured, detail-oriented approach to work with excellent time management. Strong written and verbal communication skills. Self-motivation and the ability to work independently. Experience with ServiceNow, especially Workplace Service Delivery. Familiarity with the ServiceNow SPM module and agile methodologies (desirable). Working knowledge of database management and solid analytical skills. Why Join Us? Be part of a collaborative More ❯

financial needs and providing tailored virtual finance solutions to support their business objectives. Cultivate and maintain strong client relationships, ensuring high levels of client satisfaction and loyalty through exceptional service delivery. Collaborate with directors and senior management to identify opportunities for business development, cross-selling, and upselling virtual finance services. Oversee the day-to-day operations of the virtual … finance department, ensuring timely and accurate delivery of services to clients. Manage the virtual accounting process, including bookkeeping, payments, financial reporting, and tax compliance, including VAT returns. Develop and implement robust systems, processes, and controls to maintain data integrity, security, and confidentiality in virtual finance operations. Identify and evaluate virtual finance technologies and software solutions to streamline processes, enhance … efficiency, and improve service quality. Collaborate with IT teams and external vendors to implement and integrate virtual finance systems, ensuring seamless connectivity and data flow. Drive continuous improvement initiatives to optimize virtual finance workflows, automate manual tasks, and deliver innovative solutions to clients. Qualifications: A professional accounting qualification (e.g., ACA, ACCA, CIMA) is desirable. Proven experience in a senior More ❯

Connect to your Industry The role will report to the Safety, Risk & Compliance Manager. The Assistant Manager, Technical Services & Compliance plays a vital role in supporting the operational delivery of technical services and ensuring compliance with all relevant health, safety, security, and environmental legislation. This involves collaborating with internal stakeholders, external service providers, and the wider Workplace Services … how and where it mattersmost . Connect to your opportunity Technical Operations Support: Assist in the management of the technical services supply chain, including performance monitoring, contract compliance, and service delivery. Support the identification and implementation of cost-saving initiatives and efficiency improvements. Contribute to the review and update of Standard Operating Procedures (SOPs) and knowledge articles. Assist with … the day-to-day supervision of technical service providers, ensuring adherence to contractual obligations. Support budget management processes related to FM Operations. Assist with project coordination and administrative tasks. Compliance Support: Supporting with the continuous review of the Integrated Management System to maintain compliance with ISO 45001, ISO 14001 and 50001. Manage an annual internal audit schedule and conduct More ❯