10 of 10 Service Management Jobs in Cambridge

Overview: We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery. This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services … supportable, resilient, secure and ready to operate from day one. Working across product, engineering, architecture, security, operations, service management and suppliers, the role facilitates design conversations, identifies gaps early and helps delivery teams achieve service acceptance and operational readiness without unnecessary delay. Responsibilities: Support ...

team of release managers responsible for the roll out of changes to a very high volume payment gateway. Defines and leads the release management strategy for GlobalPayments payment gateways, cloud platforms and supporting technology services. Manages the full release lifecycle, including release planning, readiness, approval, deployment, monitoring, post-release … functional and geographically distributed teams. Manages the work efforts of Release Managers and associated release, deployment and platform delivery resources, including leadership, coaching, performance management and resource planning. Identifies and allocates release, technical, engineering, DevOps, cloud and operational resources to support portfolio and programme delivery priorities. Forecasts release ...

Infrastrucutre Engineer to join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

India, delivering a consistent, high-quality support experience to Roku employees across all global offices. This role is responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow … while championing Roku's shift toward an agent-assisted, self-serve IT operating model. This is a hands-on leadership role that blends people management, process design, and cross-functional partnership with teams across Network Engineering, AV Technology, Security, and People Operations. How will I use AI at Roku ...

India, delivering a consistent, high-quality support experience to Roku employees across all global offices. This role is responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow … while championing Roku's shift toward an agent‐assisted, self‐serve IT operating model. This is a hands‐on leadership role that blends people management, process design, and cross‐functional partnership with teams across Network Engineering, AV Technology, Security, and People Operations. How will I use AI at Roku ...

stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment. Key Responsibilities Lead the day-to-day operation, support and continuous improvement … Workday platform Manage and develop a team responsible for Workday delivery, support and administration Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction Drive the delivery of new functionality, enhancements and platform improvements Provide expert guidance on Workday best practice, configuration, security ...

more for patients, healthcare professionals, our partners, and our employees. ****The Team****The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … work with SAP and other cloud-based platforms.The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

Site Reliability Engineering (SRE) practices. Key Responsibilities Review the existing network data landscape, including current data sources, data quality, and data flows between network management, monitoring, automation, and IT service management platforms. Assess the current NetBox implementation and identify opportunities to improve data modelling, governance, discovery, assurance … ensure NetBox remains the trusted source of record for network assets, topology, IP addressing, and associated metadata. Design, implement, and enhance integrations with network management and assurance platforms, including Cisco Catalyst Centre, to automate the discovery, validation, and enrichment of network data. Develop and enhance integrations between NetBox ...

summary The role of the Assistant Engineering Support Officer is to support the BEM Department in close cooperation with other Senior (BEM) Engineering and Management staff. This role will encompass the day-to-day management of the estates assets, planned preventative maintenance (PPM) and training of estates staff. … Support will also be provided to Engineers and Managers on contracted maintenance and tenders. Using the Computer Aided Facilities Management (CAFM) system, PPM is effectively scheduled to prepare for upcoming planned maintenance work. The role will liaise with Engineers and Managers to allocate resource for planned works. Issue work ...

Redgate creates simple software to help data professionals get the most value out of any database. Our solutions solve complex database management challenges across the DevOps lifecycle, making life easier for IT leaders, development, and operations teams by increasing efficiency, reducing errors, and protecting business-critical data. The data … based AI. Experience in some or all of the following areas would be an advantage: Cloud infrastructure (especially AWS), infrastructure as code, and service management Experience building AI applications/features and iterating based on user feedback. Agentic coding best practises: Implementing supporting knowledge bases, e.g. opening access ...