6 of 6 Service Management Jobs in Cambridgeshire

Are you an experienced Service Desk Manager looking for a new opportunity? Our client is looking for a Service Desk Manager to lead dynamic team and shape the future of their IT support services driving customer service excellence and fostering a culture of continuous improvement. This role offers the chance to grow within a thriving company, aligning … service delivery with business objectives and ensuring exceptional client experiences. Working for our client, you will be able to develop your career as the company expands, as they really promote learning nd professional development. You will be leading and mentoring a team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this collaborative … environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews, training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed More ❯

Are you an experienced Service Desk Manager looking for a new opportunity? Our client is looking for a Service Desk Manager to lead dynamic team and shape the future of their IT support services driving customer service excellence and fostering a culture of continuous improvement. This role offers the chance to grow within a thriving company, aligning … service delivery with business objectives and ensuring exceptional client experiences. Working for our client, you will be able to develop your career as the company expands, as they really promote learning nd professional development. You will be leading and mentoring a team of 1st, 2nd, and 3rd line engineers, fostering a positive, customer-focused culture. Working in this collaborative … environment, you will get the chance to work closely with senior management, account managers, and the team to enhance client engagement and service offerings. As the Service Desk Manager you will be supporting the - Team Leadership & Management: Conduct performance reviews, training plans, and foster a positive team culture. - Service Delivery: Ensure all tickets are managed More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client base. Type: x3 … and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or classroom). Understanding … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client base. Type: x3 … and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or classroom). Understanding … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part More ❯

a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational environments, ideally in complex technology delivery … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational environments, ideally in complex technology delivery … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯