6 of 6 Service Manager Jobs in Cambridge

Finance Shared Service Manager Department: Finance Employment Type: Permanent - Full Time Location: Cambridge Description Science Group Plc is an international science and technology and systems organisation operating at the cutting edge of science and technology innovation. We are looking for a Shared Service Manager for the Consulting Services Division to work with the senior … end and year-end closing processes. Maintain strong internal controls and ensure compliance with accounting standards, policies, and regulatory requirements. Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery. Collaborate with cross-functional teams and business units to ensure alignment and support. Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs). … to Finance Director, Consultancy Services and you are a skilled and versatile finance manager, your knowledge having been built on a robust foundation of a finance shared service centre environment. You will have an eye for detail and have the curiosity to ask questions in order to understand our business to ensure the correct outputs. You will More ❯

maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and maintaining … strong alignment with customer sales teams to support ongoing service excellence. What youll bring? You demonstrate strong business expertise and customer intimacy, with a clear understanding of market challenges and the ability to confidently discuss M Group/Supplier solutions. You're skilled in risk management and cross-functional collaboration. You lead meetings, engage stakeholders, analyze performance trends, and More ❯

Service Desk Manager/Technical Team Lead Location: Onsite - Cambridge, UK £58,000 - £66,000 (depending on experience) We are seeking a dynamic and hands-on Service Desk Manager/Technical Team Lead to oversee a high-performing service desk team delivering technical support across a fast-paced, enterprise-grade IT environment. This … is a fully onsite role based in Cambridge , responsible for managing team performance, overseeing escalations, and driving service excellence through process improvement and strong leadership. Key Skills - Lead and mentor a team of 1st to 3rd line engineers, fostering technical development and service excellence Own the incident, request, problem, and escalation management processes, ensuring SLAs and KPIs are … met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity Drive adoption of automation, standardisation, and process optimisation More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

At this exciting time for the College, we are seeking to appoint a Soft Service Manager who will lead the critical services on general maintenance, portage, space management and decorating across the Trinity College. The role will be accountable for the largest team in the Works … Department, providing essential support to the daily operation of the estate. The role will be reporting into the Director of Works and will work closely with the Hard Services Manager and business support teams, which include help desk and procurement services. The role has 2 direct reports, part of a trade-based service internally. Extensive use of More ❯

Bell is recruiting a Student Services Manager to join our Cambridge school. This role involves managing and delivering the student services and welfare provision for Bell Cambridge, taking a lead customer-service role at a world-renowned education provider for international students. The environment is fun and fast-paced, and involves working with young people from around … the world. Key responsibilities will include: Deliver student support and information services, and ensure the student services department provides a consistently high level of service Take primary responsibility for the pastoral care and safeguarding of students at Bell Cambridge, keeping up to date with safeguarding issues and regularly reviewing safeguarding policies and procedures Manage the accommodation team, ensuring there … DBS check will be requested in the event of a successful application. About You As the first point of contact for students, it is important that the Student Services Manager is a skilled communicator who can provide excellent customer services. Experience of working with young people or working in a similar academic environment with young adults would be More ❯