4 of 4 Remote Support Engineer Jobs in Cambridge

Our client is looking for an enthusiastic and exceptional Support Engineer to join their fast-growing, innovative company based in Cambridge. As a Support Engineer, you will expand an already-established support team, dedicated to supporting customers using the company’s software. You will be using your skills and knowledge to handle real world problems … and perform common tasks as part of a support and test team. The ideal candidate would be able to work in a flexible manner as part of a 24/7 support team including early mornings, late nights and weekends. The role will be remote (working from home), however you will be required to travel to their head … office in Cambridge for an all-team meeting every 6-8 weeks. Key Duties Answer front-line support questions Instruct the customer to perform basic procedures e.g. changing the basic parameters on the core software Be able to install, remove and upgrade our products, often online with the customer Suggest and implement improvements on procedures Plan, design, develop, manage More ❯

Product Support Engineer Cambridge (Hybrid) About RealVNC® RealVNC® is the trusted remote access platform built by the original creators of VNC® technology. For over 25 years, we’ve powered the way the world connects remotely — enabling millions of professionals and engineers to work securely from anywhere. Our technology is used by leading global organizations including Intel, IBM, NASA … securely access and control remote devices anywhere in the world as if they were sitting in front of them. It’s deployed across industries and use cases — from remote support and IT management to powering connected devices like medical ventilators, set-top boxes, and industrial machinery. Backed by Livingbridge since 2021, we’re investing heavily in our people and … technology as we scale for the future. The Role We’re looking for an experienced Product Support Engineer to join our growing team and deliver exceptional technical support to our global customer base. You’ll take full ownership of customer issues — troubleshooting, diagnosing, and resolving complex problems while collaborating with our Engineering, Product, and Revenue teams to More ❯

as their business grows, the company continues to add new capabilities. To help their increasing customer base get the best from their products, they are seeking an experienced Application Support Engineer to join their team. Typical tasks could include providing front-line support and answering customer questions, providing step by step guidance to resolve common issues, carrying … Full existing right to work in the UK without restriction, time limit, or sponsorship This role features a competitive salary and an opportunity for an enthusiastic and capable Application Support Engineer to become the go-to expert in 4G and 5G technology. Whilst the team works remotely, you will need to be located close enough to Cambridge for … convenient exchange of hardware, or occasional meeting. Keywords: Application Support, Front Line Support, Software Engineering, Software Test, Linux, Client-Facing, Remote Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call (phone More ❯

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that s raising the bar for service and support across the industry? We re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex … problems, helping others succeed, and raising standards this role is made for you. What You ll Be Doing: Support our Installers Coach & Train Engineers in the Field Conduct Quality Audits and ensure installations meet high standards Root Cause Analysis (RCA) identify issues, implement real fixes Provide Actionable Feedback to the Business and Field Teams Deliver Training & Mentorship for new … Engineers Sign Off Engineers Competence post-training Support Large or Complex Installations as the technical lead Help Develop Training Materials, Online Courses, and Best Practice Manuals Audit Customer Aftercare Services and provide coaching where needed What You Bring: Knowledge of garage doors, components, and installation Skilled in troubleshooting & fault diagnosis Experience in performance coaching and auditing Excellent communication, especially More ❯