1 to 3 of 3 Technical Support Jobs in Cambridge

Technical Support Manager – Life Science Permanent, full time Cambridge £ competitive, depending on skills, experience and background Role profile: This is a newly created role for a flourishing biotech organisation based in Cambridge who operate in the field of cell therapy and synthetic biology. The role of Technical Support Manager is an integral function of the customer care team, very much focused on a unique mix of technical knowledge and people-facing skillset. Core duties of the role include: You will report to the VP Research Products and collaborate with them and the rest of … the team to deliver exemplary customer care and technical assistance to customers for a specific product range in the cell biology space. Set and make clear performance metrics and team goals to ensure excellence in relation to customer satisfaction. Support the team to resolve customer technical issues more »

Our client are looking for a Technical Support Manager to ensure the delivery of exceptional customer service and technical assistance for their research portfolio. The ideal candidate will have experience of managing support operations, developing support strategies and collaborating with cross-functional teams to enhance more »

Technical Support Specialist Cambridgeshire £49K-£58K (D.O.E) Permanent Are you an expert in Electron Microscopes looking to take the next step in your career with a pioneering global technology company as a Technical Support Specialist? Look no further! The Company: As a leading manufacturer of Electron … unparalleled expertise, cutting-edge technology, and a commitment to excellence that is shaping the future of the industry. What You'll Do: As a Technical Support Specialist , you will provide high-level technical support and training for Electron Microscopy systems. Key Responsibilities include: Provide technical support via phone, email, and remote diagnostics. Deliver global service instruction and training on SEMs. Manage technical queries, escalations, and complaints using 2nd Level ticketing. Write and update support bulletins, field instructions, and technical manuals. Travel internationally to assist field engineers and maintain training materials. more »