2 of 2 Remote/Hybrid CMDB Jobs in Cambridgeshire

support and management and in line with the Customer and Leidos SACM design. Assistant ownership of the SACM Process, associated documentation and tooling e.g. CMDB to maintain and manage Service Configurations and Assets. Manage SACM Audits and Verifications. Liaising with Programme Management, Service Operations and customers to assure the quality ...

SLOs, SLIs, operational metrics, monitoring, alerting, dashboards and reporting requirements. Translate service designs into practical tooling requirements, including service catalogue entries, assignment groups, knowledge, CMDB/CSDM data, service mapping and operational workflows. Support the definition and assessment of Service Acceptance Criteria and provide evidence for design assurance, operational readiness … make complex service arrangements clear and actionable."Nice To Have" Skills and Experience: Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities! Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health, reliability and observability. Experience ...