8 of 8 Remote Customer Experience Jobs in Cambridgeshire

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will … support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment … projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a SaaS based business and a service More ❯

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will … support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment … projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a SaaS based business and a service More ❯

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯

APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing … documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply forUKSecurity clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization … integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration More ❯

tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions. Key Responsibilities for the Software Support Specialist: Respond to customer inquiries via chat, email, and ticketing systems Troubleshoot and … escalate product issues Create and update help articles and tutorials Analyse user behaviour and support Customer Success using Gainsight Collect feedback to help improve the product and user experience Requirements for the Software Support Specialist: 2+ years in customer support, customer success, or educational content Strong communication, problem-solving, and organizational skills Experience with Microsoft …/SharePoint Accounting background or experience with accounting software/workpapers Bonus: SaaS experience, content performance tracking, or UX knowledge What We Offer for the Software Support Specialist : Competitive pay and benefits Fully remote work A chance to shape customer experience and content strategy Supportive, collaborative team making an impact in the accounting industry By applying More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key—you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and ensuring More ❯

our mission. This is role for someone who has been already managing a full life cycle of new commercial product development with a passion for delivering engaging and effective customer experiences.In this role you will engage with internal and external stakeholders at all levels. You will be working closely with other teams and the RSC’s wider community of … management of assigned NPD (new product development) initiatives. This includes ideation, development, launch, and ongoing optimisation. The ideal candidate will have a strong background in commercial product development, iterative customer centric product development, Some of the main responsibilities: • Lead the development of new products and services from concept to launch.• Collaborate with subject matter experts, UX designers, and technology … teams to create high-quality, engaging experiences.• Develop product roadmaps and manage timelines, ensuring delivery of success outcomes.• Conduct and coordinate customer research to identify customer needs, industry trends, and competitive landscape.• You will and validate new product ideas through rapid experimentation.• Define product strategy, positioning, and value proposition to meet market needs and deliver business return.• Work More ❯