2 of 2 Customer Retention Jobs in Cambridgeshire

Role As a Clinical Application Specialist, you will play a key role within the UK Ophthalmology team, supporting the clinical implementation and adoption of innovative surgical technologies across key customer accounts. This is a field-based role focused on the South/Southeast region, with occasional national support as required. You will act as a trusted clinical advisor, delivering … training and ongoing support to healthcare professionals to ensure optimal product usage and improved patient outcomes. Working closely with the sales team, your role will be vital in enhancing customer retention, supporting account development, and driving clinical excellence in ophthalmic procedures. Key Responsibilities Deliver expert on-site clinical support and application training for ophthalmic devices and software … sales team to identify opportunities for account growth and support sales initiatives through clinical value demonstration. Provide application insights aligned with the strategic business plan, ensuring product usage meets customer and surgical team needs. Lead training sessions for new installations and ensure a smooth onboarding process for clinical users. Support key focus accounts with a consultative approach to increase More ❯

to educate prospects on upcoming features and the long-term strategic vision of the product. - Product Success Ownership: Ensure the product exceeds user needs, focusing on adoption rates, client retention, and feedback scores. Own the product’s UK-specific compliance. - Product Development Support: Provide accounting insight and detailed information to assist with product development. Get hands-on with More ❯