16 of 16 Customer Retention Jobs in the East of England

Customer Experience Account Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks … Support your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create More ❯

Customer Experience Account Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks … Support your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create More ❯

Customer Experience Account Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks … Support your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create More ❯

Customer Experience Account Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks … Support your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create More ❯

Customer Experience Account Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks … Support your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional … face to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent communication More ❯

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team that … provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support … your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a … sectors. A strong track record of leading, mentoring, and developing sales teams in fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change - whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a … or engineering sectors. A strong track record ofleading, mentoring, and developing sales teamsin fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change- whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. More ❯

for both scaling and increasing the productivity of the business. Whilst the role has a substantial operational/business administration element, you will also perform an Account Management/Customer Success role for key business accounts. Ensuring the customers are happy with the service provided, and reporting learnings back into the business to ensure higher levels of client retention. … personality, keen to challenge themselves in a position where those attributes are needed. Key Duties Account Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support. Customer Success/Sales - Utilise client contact to drive performance improvement and sales pipeline Lead for PSA Tool - You will take a More ❯

for both scaling and increasing the productivity of the business. Whilst the role has a substantial operational/business administration element, you will also perform an Account Management/Customer Success role for key business accounts. Ensuring the customers are happy with the service provided, and reporting learnings back into the business to ensure higher levels of client retention. … personality, keen to challenge themselves in a position where those attributes are needed. Key Duties Account Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support. Customer Success/Sales - Utilise client contact to drive performance improvement and sales pipeline Lead for PSA Tool - You will take a More ❯

uncover new opportunities. Build strong relationships with key decision-makers and influencers. Secure and lead impactful meetings that showcase our clients solutions. Use past sales data to enhance client retention and spot repeat business opportunities. Attend industry events (one every two months) to expand professional connections. Work closely with software authors to craft compelling pitches and close deals. More ❯

Head of Customer Experience – Rapidly Expanding IT Services Company – Hertfordshire – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including Hertfordshire, London, the Midlands and Scotland. They are committed to being a truly customer-first business and are currently seeking for a Head … of Customer Experience to join their Head Office leadership team in Hertfordshire. This critical role will lead the design and execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fixing … the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to-end customer journey across all departments Track and report on NPS, CSA, and churn, using insights to drive improvements Identify at-risk customers early and implement tailored retention playbooks Work cross-functionally with Sales, Ops, and More ❯

in Barnet. This tight-knit MSP have been trading for over 20 years supporting locals SMEs who take pride in their training and development opportunities and their stellar client retention rate. To support their growth plans, they have recently moved to a brand new office in Barnet. We are looking for hungry Senior IT Engineers with great L2 … Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£45,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

Technological Pioneers - Development of on-site & on-line technology to enable immediate client access & update of records, regardless of location Inspection & testing work carried out in pairs 93% client retention Blue Chip Client base - Industrial, Manufacturing, Pharmaceutical, Healthcare, Aerospace, Food & Drink, Sports & Leisure, Education. No High St retail or domestic JOB PURPOSE We are seeking a highly skilled More ❯