2 of 2 Remote Customer Retention Jobs in Cambridgeshire

Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of … by some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: Own the vision, strategy, and execution of a 24/7 customer support function across … performing global support team. Build scalable support processes and infrastructure for a fast-moving SaaS/AI environment. Drive world-class SLAs, CSAT, and customer retention metrics. Partner closely with product, engineering, and customer success teams. Leverage data, AI tools, and automation to continuously improve support More ❯

Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of … by some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution of a …/7 customer support function across multiple regions and time zones. This includes: Leading and growing a high-performing global support team Building scalable support processes and infrastructure for a fast-moving SaaS/AI environment Driving world-class SLAs, CSAT, and customer retention metrics Partnering More ❯