21 of 21 Remote Customer Service Jobs in Cambridgeshire

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team renowned … for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team renowned … for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team renowned … for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Graduate Customer Support Engineer - Atomic Spectroscopy Graduate Customer Support Engineer - Atomic Spectroscopy Apply locations United Kingdom - East England - Cambridge United Kingdom - England - London time type Full time posted on Posted 16 Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies … to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we … part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS) . Your main responsibilities will be: Respond to customer needs by providing repair More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

be U.S. citizen capable of obtaining a Secret clearance (for Computational Linguist and Linguist roles). Responsibilities: On-call first-level response. Respond to customer issue reports. Troubleshoot problems to maintain service SLAs. End-to-end monitoring across infrastructure and services for metrics/alerts/logs. Linc … s CX automation platform uses AI to streamline retail customer service, boosting efficiency and delighting customers. Education Requirements: B.S. in Computer Science or a related field. Experience Requirements: 1+ years of site reliability engineering experience. Other Requirements: Familiarity with at least one cloud service provider, preferably AWS. More ❯

a Managed Services Engineer (MSE), you'll be an integral part of our Northstar Managed Services team, collaborating closely with other engineers, the Managed Service Manager, and company SMEs. You'll implement agreed-upon services for our client base in a fast-paced, dynamic environment, gaining exposure to diverse … manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success as the cornerstone of successful managed services, and you'll have the opportunity to deeply understand this philosophy and put it into practice … every day. A Managed Services Engineer also contributes to the business by having: A passion for positive customer outcomes and a sense of duty to serve customers A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience Ability to express empathy for internal and More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service … makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team's customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team’s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

they can manage projects and effectively engage, and build rapport, with customers at all organisational levels. Alacers training is delivered remotely, with travel to customer sites as needed for meetings and to support their initial onboarding journey. A major part of this role, however, will be designing, building and … driving license with the ability to travel to sites around the UK. Approachable and able to build rapport with contacts at all levels of customer organisations. Confident in talking to small groups of people or on a one-to-one basis. Comfortable using software to achieve tasks and composing More ❯

success. Role We are a market leader in supplying factory automation hardware and are currently looking to expand our small team to increase our customer-focused sales team. Responsibilities include: Assist senior sales team members in executing effective sales strategies. Participate in marketing and sales activities and events. Learn … them to customers. Identify potential customers and generate leads. Assist in the preparation and distribution of sales materials. Perform administrative tasks such as updating customer records and processing orders. Respond to customer enquiries and provide excellent customer service. Gather customer feedback and communicate it to the … Positions Available 1 Closing Date Friday, 23rd May 2025 Start Date Tuesday, 1st July 2025 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Team working Initiative Patience Qualifications English GCSE, grade 4 or C (Essential) Maths More ❯

ServiceNow Administrator to join our clients’ Cambridge Facilities Management team. In this role, you will support our ServiceNow system, ensuring the highest level of customer care and service. You will be responsible for maintaining system continuity, engaging with stakeholders, performing system testing, developing analytics, monitoring SLAs, and responding to … projects as required. Business Analysis: Provide analytical support for various business projects. General Activities: Develop strong working relationships with customers, stakeholders, project teams, and service providers. Adhere to established procedures, processes, and standards. Use initiative to anticipate and resolve issues promptly and effectively. Motivate and assist in the development … Foster a culture of continuous improvement and best practices. About You: IT Skills: Strong IT skills with excellent knowledge of the Microsoft 365 suite. Customer Focus: Polite telephone manner and a positive attitude towards customer service. Interpersonal Skills: Ability to interact diplomatically and tactfully with people at all More ❯

ServiceNow Administrator to join our clients’ Cambridge Facilities Management team. In this role, you will support our ServiceNow system, ensuring the highest level of customer care and service. You will be responsible for maintaining system continuity, engaging with stakeholders, performing system testing, developing analytics, monitoring SLAs, and responding to … projects as required. Business Analysis: Provide analytical support for various business projects. General Activities: Develop strong working relationships with customers, stakeholders, project teams, and service providers. Adhere to established procedures, processes, and standards. Use initiative to anticipate and resolve issues promptly and effectively. Motivate and assist in the development … Foster a culture of continuous improvement and best practices. About You: IT Skills: Strong IT skills with excellent knowledge of the Microsoft 365 suite. Customer Focus: Polite telephone manner and a positive attitude towards customer service. Interpersonal Skills: Ability to interact diplomatically and tactfully with people at all More ❯

ServiceNow Administrator to join our clients' Cambridge Facilities Management team. In this role, you will support our ServiceNow system, ensuring the highest level of customer care and service. You will be responsible for maintaining system continuity, engaging with stakeholders, performing system testing, developing analytics, monitoring SLAs, and responding to … projects as required. Business Analysis: Provide analytical support for various business projects. General Activities: Develop strong working relationships with customers, stakeholders, project teams, and service providers. Adhere to established procedures, processes, and standards. Use initiative to anticipate and resolve issues promptly and effectively. Motivate and assist in the development … Foster a culture of continuous improvement and best practices. About You: IT Skills: Strong IT skills with excellent knowledge of the Microsoft 365 suite. Customer Focus: Polite telephone manner and a positive attitude towards customer service. Interpersonal Skills: Ability to interact diplomatically and tactfully with people at all More ❯

ServiceNow Administrator to join our clients' Cambridge Facilities Management team. In this role, you will support our ServiceNow system, ensuring the highest level of customer care and service. You will be responsible for maintaining system continuity, engaging with stakeholders, performing system testing, developing analytics, monitoring SLAs, and responding to … projects as required. Business Analysis: Provide analytical support for various business projects. General Activities: Develop strong working relationships with customers, stakeholders, project teams, and service providers. Adhere to established procedures, processes, and standards. Use initiative to anticipate and resolve issues promptly and effectively. Motivate and assist in the development … Foster a culture of continuous improvement and best practices. About You: IT Skills: Strong IT skills with excellent knowledge of the Microsoft 365 suite. Customer Focus: Polite telephone manner and a positive attitude towards customer service. Interpersonal Skills: Ability to interact diplomatically and tactfully with people at all More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

presentations and documentation for stakeholder demos, team meetings and product specific training materials. About you You are motivated by providing a high level of service to customers and enjoy applying creative problem solving to find solutions to customer and business needs. To succeed in this role your attitude More ❯